Job Title

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role supporting customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You’ll be the friendly face and first point of contact for our Retail Banking customers in branch or at one of our local hubs, offering face-to-face guidance and support with every interaction. As part of our Customer Care team, you’ll work 21 hours per week, which could include some weekends, with a competitive salary of £26,500 per annum, pro rata. You’ll also enjoy our comprehensive benefits package, including a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us. At Barclays, we’re not just offering you a role—we’re offering you a career. Purpose of the roleTo provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. AccountabilitiesCollaborate across multiple digital channels to personalise each interaction with a customer. Enhance the bank's digital capabilities when current technology is identified as not yet ready to support. Provide exceptional customer service by responding to inquiries, resolving issues, and handling client requests efficiently. Support internal stakeholders including sales, operational, and risk management teams to meet client needs and ensure transactions are executed accurately and on time. Support teams within business operations, including risk management, compliance, and collections. Comply with all regulatory requirements and internal policies related to customer care. Analyst ExpectationsMeet stakeholder and customer needs through specialist advice and support. Perform activities in a timely manner and to a high standard, impacting both the role and surrounding roles. Possibly have responsibility for specific processes within a team. Lead and supervise a team, guiding and supporting professional development, allocating work, and coordinating resources. Demonstrate leadership behaviours: Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others. For individual contributors, manage own workload, implement systems and processes, and participate in broader projects. Execute work requirements as per processes and procedures, collaborating with related teams. Review colleagues’ work to ensure it meets requirements. Provide specialist advice and support for own work area. Manage own risk and controls, ensuring work complies with rules, regulations, and codes of conduct. Understand how all teams contribute to broader objectives and deliver impact. Develop awareness of principles and concepts underlying work, building operational expertise. Make judgments based on experience and practice, and evaluate options in unstructured circumstances. Communicate sensitive or difficult information clearly to customers. Build relationships with stakeholders and customers to identify and address their needs. All colleagues are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, and embody the Barclays Mindset—Empower, Challenge, and Drive—our operating principles for behaviour.#J-18808-Ljbffr