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At HCSC, our employees are the cornerstone of our business and the foundation of our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.Join HCSC and be part of a purpose-driven company that will invest in your professional development.Job Summary Under supervision, this position involves working in a call center to assist members and physicians by responding to telephone and written inquiries promptly, accurately, and objectively. Responsibilities include conducting research; approximately 85% of scheduled time is spent on the phone, depending on business needs.Note:This is anonsite (in-office)role located in Quincy, IL. This is NOT a remote opportunity.Job Requirements:High school diploma or GED.At least 6 months of customer service experience or experience in an office environment.Data entry and/or typing experience.Strong interpersonal, verbal, and written communication skills.Analytical, organizational, and independent decision-making skills.Ability to spend approximately 90% of scheduled time on the phone and sit for long periods with scheduled breaks.Preferred Job Requirements:9 months of customer service experience.Experience with various lines of business such as CDHP, Medicare, Wellness, and Disease Management.Knowledge of medical terminology and anatomy.Proven ability to learn quickly and adapt to change.Preference given to applicants who can meet testing criteria.Additional Information:This is anonsite position .Sponsorship is not available.This position offers a sign-on bonus.#INKTIf referred by someone at HCSC, inquire about our Employee Referral process.Pay Transparency At HCSC, we offer comprehensive benefits including health and wellness plans, 401(k), pension, paid time off, parental leave, disability insurance, life insurance, employee assistance, paid holidays, tuition reimbursement, and more. Learn about our benefits at.Compensation varies based on skills, education, and experience. The role may include an annual incentive bonus, subject to plan terms.Equal Opportunity Employment We are committed to a welcoming environment that respects diversity. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.Base Pay Range $17.75 - $27.83#J-18808-Ljbffr