Job Title

Sheffield Children’s NHS Foundation TrustFixed Term: 12 months | Full time | SCH Internal applicants only Join our team in the Surgery and Critical Care Division, and help us provide a top-notch patient experience! You'll provide comprehensive administrative support to the Preoperative Care team, help to coordinate projects and improve processes. You'll also be the primary contact for all communications for the service. About Us:The Preoperative Care Service is dedicated to improving the patient journey for the circa 10,000 elective patients that undergo procedures under general anaesthetic. We're committed to delivering an excellent patient experience About You:Educated to GCSE level (or equivalent), you'll be organised, compassionate, and proactive, with experience in administration or secretarial work and delivering exceptional customer service. Your focus on efficiency and detail will help make a difference in the smooth running of our service. Apply today! Main duties of the jobReporting into the Operational Manager , your responsibilities will include: Provide a comprehensive, confidential, and efficient administrative support to the Preoperative Care team within Surgery and Critical Care. Independently manage elements of key administrative tasks and help coordinate ongoing projects related to the patient pathway. Contribute to the ongoing review and improvement of administrative processes to enhance the efficiency of the Preoperative Care Service. Be the first point of contact for all forms of communication from patients, families, clinicians, and other healthcare professionals. About usAt Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are: Brilliant Place to work Leaders in Children's Health We work with local, regional, and national partners to provide physical and mental healthcare across acute and community settings. Many of our clinicians are amongst the best in their field, recognised nationally and internationally for their expertise. As well as having enormous pride in what we do, we are a friendly, welcoming, and motivated NHS Trust who are guided by our CARE values: Compassion, Accountability, Respect, and Excellence. Our nearly 4000 colleagues live these values, ensuring kind and compassionate care that makes patients and their families feel safe and at home. As we approach our 150th anniversary in 2026, we remain committed to enhancing our reputation in children's health leadership, improving the experiences of both patient and colleagues, and focusing on our communities and population health. Sheffield Children's provides great benefits to support your wellbeing, with excellent annual leave and pension schemes, health programmes, and exclusive discounts--helping you succeed at work and beyond. Job responsibilitiesFor more information on the main responsibilities for this post, please refer to the job description and person specification. Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour. Diversity Statement At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members. Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at scn-tr.recruitment.team@. Together, were building a workplace where everyone belongs. #LI-Hybrid Person SpecificationQualifications and TrainingEducated to GCSE standard or equivalent, with a GCSE in English Language (Grade C or above) RSA level 3 typing / word processing or equivalent qualification and experience NVQ Level 4 in Business Administration or equivalent or equivalent knowledge acquired through experience ExperienceExperience of a range of secretarial processes Experience of organising and implementing administrative procedures to support a multi-disciplinary customer focussed service Experience of working in a multi-disciplinary team Experience of using a wide range of IT and information systems including Microsoft Office Experience of scheduling / co-ordination of activities and /or resources Experience of using Hospital Information Systems Experience of staff supervision Personal AttributesEffective team worker Adaptable to change Ability to exercise initiative and self-judgement Knowledge & SkillsKnowledge of medical terminology Ability to provide a proactive and high-quality customer focused service Ability to input, retrieve and analyse information Ability to manage conflict and difficult, challenging and sensitive situations Ability to use initiative to implement improvements to working practices Strong interpersonal skills, for effective working with colleagues and internal and external customers Excellent organisational skills with the ability to plan and prioritise work with conflicting deadlines for themselves and others Ability to work on own initiative and effectively as a team member Ability to communicate information to parents in a sensitive and tactful manner Knowledge and understanding of the 18 week Referral to Treatment standards Knowledge and understanding of the principles of Information Governance Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Sheffield Children’s NHS Foundation Trust AddressSheffield Children's NHS Foundation Trust Sheffield Children's NHS Foundation Trust#J-18808-Ljbffr