Job Title

FinOps Analyst - AR, Global Account ReceivablesGAR (Global Accts Rec) is seeking a proactive, detail-oriented Collections Analyst responsible for handling inbound and outbound calls to resolve accounts receivable queries from Amazon customers. The role involves supporting customers in resolving billing issues, reconciling accounts, and achieving monthly collection targets. The ideal candidate is self-motivated, quick to learn, demonstrates strong ownership, and can build trust with customers to facilitate timely payments. ResponsibilitiesUnderstand the Accounts Receivables process. Work from the office 5 days a week and be flexible for Night Shift. Follow up with customers via email and phone to ensure timely payments. Maintain detailed records of correspondence and account updates, ensuring aging is accurate, and credits, collections, and discrepancies are properly managed. Collaborate with stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve disputes and maintain good relationships. Monitor high-risk accounts and escalate issues promptly. Identify and implement improvements to enhance customer experience and streamline processes. Meet monthly productivity goals. Reconcile complex accounts with attention to detail. Basic QualificationsBachelor's degree in accounting or commerce (B. Com). Advanced knowledge of Excel. Experience with Microsoft Office applications. Preferred Qualifications4+ years of experience in finance operations, shared services, accounts payable, receivable, or general ledger. We are committed to an inclusive culture that empowers all employees. If you require workplace accommodations during the application or onboarding process, please visitthis link . For other regions, contact your Recruiting Partner.#J-18808-Ljbffr