Job Title

My client is looking for a Deputy IT Systems Manager to work at a School around the Teddington area. This is a Full-time Permanent Position, and it will be working all year round. Salary- £35,000+ depending on experience An opportunity has arisen for a highly motivated and detail-minded Deputy IT Systems Manager to join the School’s IT team. The role will be responsible for the Trust’s IT systems on a day-to day basis, ensuring that they are secure, reliable and that appropriate service levels are maintained. Suitable candidates should have experience of supporting systems and services in a technical capacity, reporting to management and have worked for a minimum of five years within similar roles. The role would also be expected to assist in developing the technical road-map so that it supports and aligns with The School’s IT strategy. The successful candidate will be responsible for managing Active Directory, DHCP, DNS, LDAP, VPN, and supporting large-scale environments (approx. 2000 users). They will also be accountable for continuously reviewing the school’s systems and recommending suitable development and / or project work to the IT Systems Manager and Director of IT. They should have hands-on experience with VMware, Windows Server, MacOS management using MDM, FortiGate Firewalls, Aruba Switching and Wireless, and Veeam Backup. The successful candidate will be able to work independently, troubleshoot complex issues, and engage with stakeholders including vendors and management teams whilst working collaboratively work with the IT Systems Manager and IT Service Leads. The role requires the technical skills and expertise to deliver a range of development work in-house and be able to seek and manage support from subject specialists, as required. In addition, the role is responsible for daily checks, vulnerability reviews, and resolving system issues to maintain system integrity and availability. The role will act as a third-line escalation point, while also leading small-scale system projects, improvements, and technical training for other members of the IT team. Key Duties & Responsibilities: Service Duties: • Managing, maintaining and supporting the Trust’s IT systems, including their integrity, security, maintenance, availability and reliability • Develop and action maintenance schedules • Updating the IT Service Leads of any system issues that would impact service operation, and where appropriate first and second-line staff • Troubleshooting and implementing a root fix for systems related issues • Resolving issues impacting Trust services, including liaising with third party suppliers • Ensuring issues that are impacting critical Trust systems or causing site-wide outage are resolved in a timely manner in line with the departments’ standards • Providing support on issues that have been escalated from service; and where required, implementing the fix whilst ensuring members of the service team involved are given training on how the issue was resolved • Providing technical training to the service team so they can develop their ability to provide greater support; subsequently enabling this role to carry out more in-house development • Creation and maintenance of systems documentation, and where appropriate allocating to other members of the team • Working with the IT Service Manager to identify technical limitations in knowledge within the team and delivering technical training • Creating monthly reports on the systems • Providing, enabling and coordinating out of hours support for scheduled and emergency scenarios. • Ensuring systems downtime is communicated to users following prior discussion with the IT Systems Manager and Director of IT Systems and Development Duties: • Reviewing the Trust’s systems and providing recommendations to the IT Systems Manager and Director of IT on suitable improvements • Working with the IT Services team and stakeholders to appropriately specify and implement new (or changes to existing) systems and services in line with IT strategy • Leading on developing the Trust’s systems in line with legal obligations and operational needs. • Delivering service requests and systems development in line with the departments policies and processes • Liaising with the service team to understand and implement solutions for recurring service issues that could be resolved by further development or improvements to the Trust’s systems • Planning and implementing systems changes and project work in line with the needs of the Trust • Working with third party suppliers to technically scope, assure and implement new systems, enhance or fix existing systems • Delivering handover training to the IT team on any system changes or developments which will impact their day-to-day role • Carrying out annual audits on the Trust’s systems including cyber security; including working with third party auditors • Regularly reporting to the IT Systems Manager, and where required Director of IT and Deputy-Head, on the status of the Trust’s systems and any development work; including risks, issues and opportunities • Accountable for driving personal continued professional development, in line with the Trust’s CPD model and IT requirements • Developing the departments knowledge on the school’s systems through appropriate training. Previous experience required: • Developing, managing and supporting systems, services, networks, and infrastructure • Providing IT services for a large number of users (approx. 2000), such as filtered web access, data storage, email services, networked printing backups, and various software packages • Current IT best practice, standards, and statutory requirements • Virtual platforms including servers, storage and backups • Multiple versions of Windows Server • Supporting SQL servers • Management information systems • Mobile device management systems • Active Directory setups • Email platforms, both local and cloud based. • Managing active Directory network services such as DHCP, DNS, LDAP, 802.1x, wireless, and VPN • Firewall and filtering • Windows and Apple Mac systems, software and services. The establishment is committed to safeguarding, ensuring the safety and welfare of young people. Employment is subject to a satisfactory Enhanced Disclosure from the Disclosure and Barring Service. For this role you need to be a UK resident and eligible to work in the UK TEEM Recruitment acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.#J-18808-Ljbffr