Job Title

We have a fantastic opportunity for aSEND Passenger Assistantto join our healthcare transportation team based inAddlestone . If you have a strong commitment to supporting children with special educational needs in your community and thrive on building positive connections with others, this role could be a perfect fit for you. This role involves transporting children with Special Educational and Disability Needs (SEND) to and from healthcare or educational facilities. It's a rewarding yet challenging opportunity where you can quickly become a valuable member of our team. The position entails working Monday to Friday during term time only. Shifts are split between 06:00-09:00 and 15:00-18:00 (shift times are examples and may vary based on travel time), totaling 20-30 hours per week. What benefits can you expect? Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000. 24/7 online/telephone GP Consultation and access to prescriptions. Second opinion medical support following diagnosis or where a colleague is on a treatment pathway. Cash-plan benefits, including dental, optical, chiropody, and protection in case of illness and recuperation. Access to mental health consultations. Access to physiotherapy consultations. Legal advice on domestic issues such as motoring offences, wills, probate, and personal injury. Financial guidance on retirement planning, tax savings, and state benefits. Long Service Recognition Scheme – acknowledging colleagues after 5 years and at 5-year intervals, with increased annual leave. Values-based Internal Recognition Scheme with financial rewards and an annual recognition event. Refer a Friend recruitment incentive scheme with financial rewards. The EMED foundation supporting colleagues and local communities. Paid holiday entitlement. Pension Scheme. Blue Light Card. Uniform provided. Employee Assistance Programme (EAP). Flu vaccination campaigns in Autumn/Winter. Key Responsibilities Assist children with special educational needs during transport to ensure their safety and well-being. Support children in boarding and alighting from the vehicle, providing necessary physical assistance. Maintain a calm and positive environment during transport, addressing behavioral or emotional needs. Communicate effectively with parents, caregivers, and school staff regarding transportation. Follow all safety protocols, including seat belts and seating arrangements. Be familiar with safeguarding policies. Report incidents or concerns promptly to your line Manager/Operations Manager. Assist in maintaining vehicle cleanliness. What qualities are we looking for? Deliver excellent customer service. Display calm, considerate, and careful driving behavior. Be an effective and confident communicator. Demonstrate team collaboration naturally. Pass an Enhanced DBS check, fully funded by EMED Group. Our Values Collaborative – We work as one team with a shared purpose to meet the needs of patients, passengers, colleagues, communities, and the planet. Agile – We listen, learn, and adapt to improve ourselves and our services. Reliable – We do what we say, take responsibility, and act with integrity. Empowered – We are confident and committed to delivering the highest quality service. About Us The merger of ERS Medical and E-Zec Medical has rebranded us as EMED Group, the largest Patient Transport and Care Partner to the NHS, with over 2,500 colleagues across 50 depots. Our mission is to develop transport services that enhance health and wellbeing in our communities, supporting patient care, community support, mental health, and medical courier services. EMED Group is committed to equal opportunities and fostering an inclusive, safe working culture for all.#J-18808-Ljbffr