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Job Title


Shift Manager - Customer Experience


Company : DPD UK


Location : Peterborough, England


Created : 2025-05-04


Job Type : Full Time


Job Description

DPD UK Peterborough, England, United Kingdom DPD UK Peterborough, England, United Kingdom 3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Location: DPD Peterborough,Unit 4, Waterworth Rd, Alwalton Hill, Peterborough, PE7 3AG Days of Work:Saturday - Wednesday Hours of Work:11:00 - 19:30Company DescriptionContract Type:Permanent 40Hours Per Week Salary:circa £39600 plus bonus Location: DPD Peterborough,Unit 4, Waterworth Rd, Alwalton Hill, Peterborough, PE7 3AG Days of Work:Saturday - Wednesday Hours of Work:11:00 - 19:30Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service.You will be in a busy and fast paced business,with a turnover of nearly £2 billion,that can offer you great benefits and plenty of opportunities to progress your careerDPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible.Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!DPD is a Valuable 500 company and a Disability Confident EmployerJob DescriptionWe are currently recruiting for an experienced Shift Manager, to help strengthen our depot operations management team.In this role your key responsibility will be to achieve depot objectives in terms of operational, compliance, financial, customer service and HR tasks and responsibilities, through the effective management of employees, maintenance of company operating standards and ISO operating procedures specific to own areas of accountability.Other key accountabilities will be;Ensure company target for Premium Service is achieved Ensure there are zero Exceptions Ensure company target for Collection Service is achieved Ensure company target for Delivery ETAs is achievedQualificationsWhat we’re looking for ;You will have experience in a fast paced operation with proven and demonstrable people management experience, involving direct accountability and responsibility for motivating and leading a high performing team, ideally within a Transport Setting. We would also expect:You will have strong communication skills with the ability to inspire, motivate and manage a team. Decisive and effective decision-making, problem resolution and time management skills. Demonstrate high levels of resilience, self-motivation and flexibility. Excellent computer skills with the ability to use Google chrome applications The ability to do comprehensive reporting, alongside analysis of data is a key requirement for this role. You will be highly vigilant to any unscrupulous activity taking swift and appropriate action. Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.Additional InformationAbout Our BenefitsWe recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…Holiday trading Enhanced maternity and paternity package Free life assurance of 4 x salary on joining the pension scheme Health Kiosks visiting every location Vitality at Work Free On Site Parking Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping Milestone Days off to celebrate with your family and friends For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glassesJoining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today Seniority levelSeniority level Mid-Senior level Employment typeEmployment type Full-time Job functionJob function Other Industries Truck Transportation Referrals increase your chances of interviewing at DPD UK by 2x Get notified about new Customer Experience Manager jobs inPeterborough, England, United Kingdom . 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