Job Title

We Make Morrisons… From a Bradford market stall to the UK's fifth largest supermarket, we are proud to serve customers across the UK with nearly 500 stores and an online home delivery service. Our business mainly focuses on food & grocery, and uniquely, we source & process most of the fresh food we sell through our own manufacturing facilities. We’re recruiting a high-performing Customer Service Manager to help our business grow and succeed. Customers are at the heart of everything we do. We need the best, who lead by example and showcase exceptional customer service. In this role, you will primarily manage our checkout and kiosk colleagues. Reporting into the Store Manager, your responsibilities will include: Leading the team to the highest standards and ensuring the best shopping experience for every customer Planning and organizing current promotions or in-store events Listening to and responding to customer feedback appropriately Ensuring market-leading availability across the store Collaborating with other managers to lead a supportive, performance-driven department Managing all people routines, including scheduling, absence, performance, and talent development Delivering training to empower the team Motivating colleagues to work confidently across departments Identifying and nurturing talent within the department Building effective relationships with other departments Leading colleagues to achieve outstanding performance against targets Taking a leadership role within the store Planning resources thoroughly What we offer to say thank you? You will play a vital role, with a significant impact on our success. We provide excellent training, support, and development, along with a competitive salary and benefits: 15% uncapped Morrisons discount for your household (in-store and online) 10% discount for a designated friend/family member 33 days annual leave Annual bonus scheme Healthcare/Wellbeing benefits including Aviva Digital GP Enhanced pension contributions 4x life assurance Enhanced maternity, paternity, and adoption schemes Perks with over 850 retailers via 'My Morri' Option to purchase extra leave Subsidized staff canteen Free parking 26 weeks maternity and adoption leave at full pay plus additional statutory leave About youIf you have experience in retail, hospitality, travel & tourism, or a passion for delivering exceptional customer service, we want to hear from you. What do we need from you? Experience managing a team in a fast-paced environment Excellent communication skills to share knowledge and best practices Ability to build and maintain relationships with stakeholders Adaptability to change and ability to challenge effectively Active listening skills and responsiveness to customers and colleagues We are an equal opportunities employer and welcome applications from all sections of the community. About usWith over 125 years of experience, we love providing our customers with a unique shopping experience. With nearly 500 stores across the UK, our colleagues work as one team to offer food essentials, great service, and a lively shopping environment. Our focus on freshness and in-store preparation makes us stand out. We invest in our colleagues through industry-leading training programs, supporting career development from shop floor to store management.#J-18808-Ljbffr