Job Title

Local Policing Resolution Centre Staff Nuneaton Permanent Contract Part Time 18.5 hours Salary (£13,053.00 - £14,326.50) The closing date for this post is 12 midday 13-May-2025. Those currently eligible on the redeployment register will be given prior consideration. The main purpose of the role is to provide a high-quality service to internal and external customers in line with force service standards. The role involves taking initial contact from members of the public via in person, telephone, video conference, and other electronic communication methods, and dealing appropriately. Responsibilities include recording incidents and crime reports on Force systems, and undertaking straightforward investigative actions for low-level, non-deployable crimes. Main Responsibilities: Deal with enquiries from members of the public face to face, by phone, e-mail, video call, or other electronic platforms. Interact with members of the public and colleagues professionally, efficiently, and courteously, following the Code of Ethics. Provide advice, guidance, and assistance to members of the public and visitors at front counters, recording crimes on Athena. Apply the NSIR when recording incidents and adhere to the Home Office Counting Rules (HOCR) when recording crime reports. Record and investigate non-deployable crimes, including arranging CCTV recovery and review, completing victim and witness statements via telephone or video call, managing police exhibits, and completing victim updates in line with the victim’s code. Complete relevant risk assessments and handle general office inquiries related to investigations. Accurately update, retrieve, and interrogate all Force IT systems. Where further evidential opportunities are identified, provide comprehensive updates on the crime report for further investigation or arrest by police officers. Undertake other duties appropriate to the role’s responsibilities and grading. Knowledge: 5 GCSEs including English Language A-C grade or equivalent. Experience: Experience working as part of a team in a customer service environment. Key Skills: Proven ability to communicate effectively both orally and in writing with diverse audiences. Ability to gather, collate, and maintain accurate records. Proficient in data entry and IT skills, including Microsoft Office. Special Conditions: Shift work including unsociable hours, weekends, and public holidays; wearing of uniform. We value diversity and welcome applicants from all community sections. Applicants will need to pass vetting and credit checks as part of the recruitment process. Flexible working options are supported, including fixed shifts and job sharing.#J-18808-Ljbffr