You will need to carry out the following duties: Contract Management:Ensure effective management of two estate services contracts for cleaning and grounds maintenance. Performance Monitoring:Hold regular monthly meetings to monitor contract performance against SLA agreements and KPI requirements. Team Leadership:Line manage a team of contract monitoring officers overseeing the estate cleaning and grounds maintenance contracts. Customer Service and Improvements:Lead a team responsible for investigating and responding to enquiries and complaints, liaising with residents, and improving the flow of customer complaints. Ensure team conducts inspections and suggests improvements. Data Analysis and Reporting:Manage and analyze data to enhance contract performance and generate management reports. Stakeholder Collaboration:Work with stakeholders to resolve issues affecting current and future service delivery, including regeneration projects. If you are interested in this role, please send your updated CV in the first instance.#J-18808-Ljbffr
Job Title
Hammersmith Council - Contract Manager