Job Title

Role OverviewThis role is part of the Tesco Mobile team and will be based out of the Tesco Mobile Manchester office 2 days per week, on Tuesdays and Wednesdays. As aContact Supportteam member within theTesco Mobile Contact Team , you will play a key role in ensuring excellent communication across critical areas of the business. Reporting to the Chapter Lead, you will support Tesco Mobile’s commitment to deliveringoutstanding, best-in-class customer serviceby assisting key functions, including theChange team, Partner Managers, OSD, Carehub team,and other stakeholders. Working EnvironmentYou will operate in anAgile environment , fostering a culture that prioritizescustomer-centric solutions . Your role will involve leading initiatives that create significant impact and value, aligning Tesco Mobile with its strategic goals. Collaboration, continuous learning, and knowledge sharing will be central to your responsibilities as we work together to enhance the customer experience. About Tesco MobileTesco Mobile is a unique business, a 50/50 joint venture between VMO2 and Tesco, launched in 2003. It has grown steadily, expanding into new services, markets, and customer propositions. With over 5 million customers, Tesco Mobile is award-winning and adopts agile methodologies, cultivating a positive, can-do attitude across its teams. We are always seeking top talent from our shareholders and the wider industry. Employment at Tesco Mobile means being part of one of our joint ventures—Virgin Media O2 or Tesco Mobile—with head office roles advertised under both brands. Our culture is distinctly Tesco Mobile, emphasizing community, diversity, and inclusion, and fostering a sense of belonging and authenticity. We celebrate diversity and believe it enriches our ability to connect with our customers. Minimum RequirementsGood knowledge of Carehub or similar products Strong influencing and communication skills Collaborative team player with excellent relationship-building skills Proactive attitude, curiosity, and willingness to challenge the status quo Understanding of regulated products within the Telecoms industry Experience in a retail or contact centre environment, ideally in a service role Experience working in an Agile and collaborative environment Data analysis skills with a logical, pragmatic approach to problem-solving Additional Desired SkillsAbility to adapt to changing priorities in a fast-paced environment Solid understanding of Tesco Mobile’s products and services Strong critical thinking skills for problem identification and solution development Ability to manage emotions and foster collaboration and relationships Benefits and Next StepsWe aim to celebrate our people and create an inclusive culture that empowers everyone. Our benefits package is comprehensive, supporting you and your loved ones, with hybrid working arrangements to facilitate collaboration and remote work. Next steps involve a two-stage interview process. For questions or reasonable adjustments, please contact the recruiter. Note that if you are a former VM candidate, successful applicants will need to transfer to an O2 contract, with service length protected. We support VMO2 talent at risk where possible.#J-18808-Ljbffr