Job Title

Employer Norfolk Community Health and Care NHS Trust Employer type NHS Site Norfolk Community Hospital Town Norwich Salary £37,338 - £44,962 per annum Salary period Yearly Closing 13/05/2025 23:59 Interview date 29/05/2025 Clinical Systems SpecialistNHS AfC: Band 6NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an ‘Outstanding’ rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C’s “compassionate, inclusive and effective leadership at all levels”, the CQC observed that our staff are well supported to make positive changes and innovations. Norfolk Community Health & Care NHS Trust is committed to continuing to create a modern and inclusive work environment. As part of this commitment we actively promote flexible working opportunities where possible, to meet the needs and wishes of our workforce to maintain and improve their wellbeing. The trust offers a range of flexibility, including flexible working patterns, and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you. We welcome applications from people who share our values and can help us deliver outstanding care in our local community. Job overviewAn exciting opportunity has arisen for a Clinical Systems Specialist to join our busy innovative Digital Systems Team. As a Clinical Systems Specialist you will be responsible for ensuring the maintenance and availability of the Trusts electronic patient record (EPR) – SystmOne. You will act as a subject matter expert supporting services to ensure that their current SystmOne design and configuration matches their clinical reporting needs and aligns to the Trusts annual priorities. Our Digital Systems Team is part of our forward-thinking Digital Services Department where you would be responsible for providing quality support and expertise to staff across the trust along with external stakeholders, either in person or virtually depending on the customer needs. Main duties of the jobWe are looking for a flexible, enthusiastic, and friendly individual who demonstrates attention to detail with expert knowledge and experience of configurable clinical Systems. The successful applicant will be able to work on their own initiative to support with the maintenance and design of the trust EPR (Electronic patient record) in line with service level agreements and project timelines. As a Clinical Systems Specialist you must feel comfortable presenting and communicating with a wide range of individuals as you will be required to represent the team as a subject matter expert during various meeting with internal and external stakeholders. You will play a vital part in maturing the trust EPR. This will include working day to day with services to ensure that the EPR matches their individual needs along with implementing new functionality across a wide range of services to improve patient care. Alongside implementing changes to increase efficiencies, you will also be responsible for the clinical systems change control process ensuring all changes to EPR are accurately considered and reviewed. You will need to have an understanding of a variety of national NHS systems and how these integrate together. In addition you will need to have an understanding of how configuration can impact on the trust national and local reporting obligations. Working for our organisationYour identified working base will be the Norwich Community Hospital in Norwich, but the role may require travel across sites in Norfolk. The team works on a hybrid basis, with a mix of office based and remote working. Requirements for attending the Office base may vary depending on the business needs. Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title. Find out more about working for our organisation here: Detailed job description and main responsibilitiesPlease see the full Job Description for detailed description of main responsibilities and requirements Person specificationQualificationsAccreditation or equivalent experience working with configurable clinical IT systems ITIL Foundation certificate or equivalent knowledge gained through experience working in an ITIL based environment TPP SystmOne accreditation or equivalent experience Project Management qualification of equivalent experience ITIL Intermediate Certification ExperienceSignificant experience in the administration and configuration of Clinical IT Systems Evidence of ability to communicate effectively with a wide range of professionals and management at all levels within an organisation Significant experience of working with and supporting end users on clinical IT systems through the provision of advice and support via telephone, email and face to face Knowledge and experience of eliciting, analysing and validating business requirements through facilitation activities with the business and Digital Services Management of stakeholder expectations with competing priorities Knowledge and previous experience of process design methods and introducing business solutions into an organisation Significant experience of in administration and configuration of SystmOne Experience of building strong relationships with third party suppliers and monitoring supplier performance against SLAs Good understanding of working in a project/programme management environment A good working knowledge of ITIL best practice and working principles Facilitating and presenting to multi-level groups Skills, Abilities and KnowledgeKnowledge and understanding of clinical IT systems, Ability to analyse and solve problems and use initiative to meet desired outcomes Be able to challenge constructively Demonstrate ability to manage and work to multiple and tight timescales under pressure to deliver on commitments Able to adapt to and support the changing needs of the service Able to take on board new ideas, skills and knowledge Advanced keyboard skills Evidence of continued professional development Good understanding of TPP SystmOne and key national IT systems including how they all interact (e.g. Spine, SCR) Good working knowledge of Microsoft applications in the workplace Use of Microsoft Visio application CommunicationClear, accurate written and verbal communication with experience of producing and presenting clear, concise documentation Evidence of effective negotiation and influencing skills Facilitating and presenting to multi-level groups Personal and People DevelopmentAbility to build positive relationships and gain commitment from others Personal Attributes / Behaviours (linked to the Trust’s Behaviour Framework)Ability to work alone and as part of a cohesive team Self-motivated with the ability to motivate others Ability to take ownership and use own initiative to achieve desired outcomes Proven organisational skills with excellent time management Ability to work to multiple and tight timescales under pressure, whilst maintaining high quality Proven ability to keep information confidential and provide and receive sensitive information in a responsible manner Ability to demonstrate tact, discretion Evidence of continued professional development OtherWilling to work flexibly when required Must be able to make own travelling arrangements Equal Opportunities- We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. Additionally, people with disabilities that fall under the Disability Confident Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). All sites are Smoke Free. Immigration Status- Norfolk Community Health & Care NHS Trust is a diverse employer and welcomes all job applications. However, potential applicants should note that although the Trust is registered with the Home Office as a sponsor organisation for migrant workers, sponsorship can only be offered against Skilled Worker visas. If you are an applicant from outside the UK and do not already hold a self-gained right to work, we recommend you check the Home Office eligibility requirements before making an application. Please note: Although we are a registered sponsor organisation, we are unable to offer sponsorship for some job roles, and this will be identified through filtering questions at the start of any job application on the Trac recruitment system. Redeployment- Please note that in the first instance priority for this vacancy will be given to NCH&C staff who are on the Trusts Redeployment Register. DBS- If this post is subject to a Disclosure and Barring Service (DBS) check and you are not a current employee of Norfolk Community Health and Care NHS Trust or being recruited as an Apprentice then the cost of the DBS check will be automatically removed from your first month’s salary. However if you are registered with the update service this may not be required. Closing and Interview Dates-This vacancy may close early if sufficient applicants are received. Data Protection- A privacy notice detailing how we will handle your data is attached to this advert as a document. Your application will be transferred to our recruitment management system (Trac) once the advert has closed and you will receive notification then detailing how Trac will handle your data. On April 1st 2025, the Boards of Norfolk Community Health and Care NHS Trust and Cambridgeshire Community Services NHS Trust will come together to deliver services as a group, with a singular board operating across both organisations. Both trusts are high performing specialist community health and care providers working in the East of England. Both have a strong track record, with the highest ratings from the Care Quality Commission, best in class NHS staff survey outcomes, and a decade of experience in innovation and clinical development. The group model provides health and care services to a population of 3.2 million in their homes and neighbourhoods. We provide care that supports people from the very beginning to the very end of their lives. We will remain two separate employers until further notice, and this role being advertised will be employed by Norfolk Community Health and Care NHS Trust. Employer certification / accreditation badges #J-18808-Ljbffr