The ideal candidate for this role will be an individual who thrives on change, having implemented change and taken people on the journey without sacrificing service excellence. You will be a motivated and analytical leader who will join our senior management team. Y ou will be responsible for the end-to-end operational management of our core business services, ensuring they are delivered efficiently, securely, and at scale. You will lead the operational strategy, oversee team performance, and drive continuous improvement, all while maintaining a strong focus on customer experience, compliance, and automation. You will have experience in leading large-scale operations, implementing automation, and improving service efficiency with a track record of leading and developing high-performing teams in a fast-paced, customer-focused environment through a period of Change. You will have the ability to drive operational change and process improvements to support business transformation and a track record of delivering to budgets and service levels. Qualifications Strong interpersonal, communication and leadership skills Experience leading phone based customer experience, compliance, and automation.
Job Title
Operations Director