Job Title

The purpose of the Collections & Recovery Agent is to chase overdue debt, resolve any customer related invoice queries and agree any payment plans in line with authority matrix. The Collections & Recovery Agent will also handle any customer cases that require escalated actions such as vehicle repossession or preparation and hand over for external debt collection.Main Responsibilities:Run Age Debt Report to ensure customer portfolio is being maintained and constantly worked on.Responsible for volume outbound and inbound callsMonitor Collections inbox and work emails in a timely manner.Raising credits and making sure they are worked on continuously to avoid any backlogs.Dealing with customers queries promptly and collaborating with other internal departments to resolve queries raised by customersMaintain accurate and up to date customer details recordsCollecting payment by phone, email, and letters – keeping records of customer’s files.Logging on to bank daily and allocating payments on accounts to ensure the ledgers are accurate.Ensures Collections Team Leader & Head of Credit is aware of potential issues associated with any risky customersHandle sensitive information in a confidential manner.Ensure a high level of customer service is provided to the customer, offering them all relevant information to allow them to understand any options available to themUndertaking the prescribed business processes as required, by being responsible for acquiring regular updates from third parties, and updating the contract to reflect the correct positionPrepare appropriate documentation to instruct an external agentPrepare bad debt write off file in line with approval matrix and action write offs in MILES systemUndertake all collections activities in accordance with the required regulations; Companies Policies and Guidelines laid down by LeasysEstablish and manage third party relationships with specialist agents, solicitors, and trace specialists if requiredAdheres to formal Leasys regulatory processes, policies and proceduresTreats customers with respect adhering to the principles of Consumer Duty ensuring an optimal customer outcome is achieved in every instanceThe ideal candidate will have:Educated to A Level Standard or equivalentAt least 3 years’ experience as a credit controllerExperience in the automotive or consumer finance industry advantageousExcellent communication (including written) and negotiation skills when dealing with CustomersAbility to listen to customers to obtain clues that lead to additional contact informationExcellent negotiation skills and excellent attention to detail and organisational skillsConfident in making decisions; takes ownership of individual arrears cases where requiredDemonstrate prioritisation skills in terms of meeting productivity targetsAbility to operate, upon training, contract, collections and workflow management systems and associated office equipmentGood problem solving, communication, and organizational skillsConstantly look to improve current Collections processes and business practicesBalance empathy with assertivenessTenacious and ability to remain calm under pressure/during stressful conversationsPossess a positive attitude and enthusiasmMaintain professionalism in all aspects of communicationSelf-driven and motivatedAbility to interact within a team and thrive in a team environmentIndependent and able to work with minimal daily supervisionAdaptive – ability to adjust to rapidly changing business environmentProficient IT skills and competent user in Microsoft Office (Word, Excel)Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community. Service Personnel and their families are therefore encouraged to apply.Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.