Job Title

We Are Hiring: Lead Practice ManagerLocation: OS Clinic, 45 Queen Anne Street, London W1G 9JFFull-time, on-site, Monday to Friday, 9:00 am to 5:30 pmOrthopaedic Specialists Group is a London-based multidisciplinary clinic known for delivering outstanding care across orthopaedics, rheumatology, pain management, oral and maxillofacial surgery, and regenerative medicine. We are seeking an experienced and dedicated Lead Practice Manager to join our management team.This is a hands-on role responsible for managing clinic operations, line-managing the administrative team, supporting consultants and ensuring excellent governance, compliance and patient service.Key Responsibilities:Lead, support and develop the medical secretarial and administrative teamOversee recruitment, training, appraisals and performance managementManage clinic operations including scheduling, staffing, reporting and billingEnsure full compliance with CQC standards, clinical governance and internal policiesLead on audits, risk assessments, incident reviews and KPI monitoringSupport strategic initiatives including quality improvement and digital transformationDeliver accurate reports and maintain high standards of documentation and patient correspondenceEssential Requirements:Minimum of three years’ experience in healthcare operations or practice managementProven experience line-managing staffStrong knowledge of private healthcare processes and governance standardsProficiency in Microsoft Office (Word, Excel, Outlook)Familiarity with clinical systems e.g. Carebit or DGL Practice ManagerThe Ideal Candidate Will Be:Professional, proactive and highly organisedAn excellent communicator, both verbal and writtenCalm under pressure and confident in problem-solvingCommitted to delivering patient-centred care and continuous improvementDiscreet and trustworthy with a strong understanding of confidentiality and data protectionWhat We Offer:Competitive salary based on experienceTwenty-five days of annual leave plus all UK bank holidaysOne additional day of paid birthday leavePrivate medical insurance and contributory pension schemeA supportive, inclusive working cultureAccess to a high-performing clinical and leadership teamIf you are an experienced manager ready to contribute to an exceptional clinical environment, we welcome your application.