Job Title

This is a part-time post for 22.5 hours per week (Monday - Friday; 8am-4pm).An exciting opportunity has arisen to join the urology Clinical Admin Team (CAT) as Urology Receptionist.The post holder will be responsible for delivering an effective and efficient support service to the Urology Department, assisting in the provision of quality patient care.This will include general clerical and administrative duties that support the administrative elements of the entire patient pathway.The post holder will have skills in all areas of administrative functions to enable them to support the patient pathway.Main duties of the job The receptionist will perform complex administrative functions and will be responsible for receiving patients and visitors attending outpatient clinics, taking ownership of escalated administrative issues where appropriate.You will work in close partnership with medical, nursing, and secretarial staff to ensure the smooth running of the outpatient department.About us The job holder will display the behaviours of the Directorate and the Trust as outlined in the performance management and personal development documentation. The Trust expects all staff to comply with relevant policies and codes of conduct and to embody the Trust's values.The key purpose of this role is to deliver a 'world class' service to the Trust. The job holder is expected to uphold this standard through personal conduct and responsibility.Reading, situated on the River Thames, is well-connected by road and rail to London, Oxford, and Southampton. It offers excellent leisure, shopping, and cultural facilities, making it a great place to live, work, and play. Reading also has some of the UK's best state and private schools.The Royal Berkshire NHS Foundation Trust was rated 'Good' by the CQC.Our "CARE" values:C ompassionate,A spirational,R esourceful,E xcellent — embodying the Trust's aspirations. Join our dedicated staff to contribute to this vision.Job responsibilities Please refer to the attached Job Description and Person Specification for further details.Person Specification EducationGSCE (or equivalent) or above in Maths and English LanguageExperienceUsing IT/Digital systemsCustomer service experienceNHS administration experienceDisclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure check will be required to identify any previous criminal convictions.#J-18808-Ljbffr