Job Title

IT Support Analyst Full Time | Office Based | City of London £40,000 - £45,000 per annum Is this the IT Support Analyst role for you? Crone Corkill is assisting a financial client in recruiting a personable 1st/2nd Line focused IT Support Analyst to join their team on a permanent basis. The ideal candidate will have experience with VMware, O365, and AD, and will work within a close-knit team to advance the IT function. This is an office-based role requiring presence in their City office 5 days a week. Candidates without relevant experience in the financial or banking industry are unlikely to be considered. Responsibilities of the IT Support Analyst include: Serving as the first point of contact for IT issues, providing excellent customer service and escalating issues when necessary Connecting virtual computers, allocating VMs, and performing maintenance and technical configurations according to training and documented procedures Providing technical support for setting up telephones, voice recordings, meeting rooms, laptops, mobile devices, printers, and scanners Handling full desktop setups and applications for new joiners, movers, and leavers Conducting maintenance, installations, and support for VDI workstations, PCs, and laptops Maintaining desktop equipment including monitors, zero/thin client devices, and phones Ordering and maintaining stock of IT equipment Maintaining IT storage areas, ensuring they are organized, accessible, and items are logged Required skills and experience: Experience providing 1st/2nd Line Support within the financial or banking industry Knowledge of VMware (Horizon desirable) Experience with Active Directory/EntraID O365 administration skills Proficiency with Windows (2019, 2016, Azure Cloud) Experience with hardware and software builds Strong troubleshooting skills Understanding of telecom systems (Mitel), home working solutions, and MFA What’s in it for you? This role offers the opportunity to handle a variety of incoming IT issues and tickets, working closely with Analysts, Engineers, and senior stakeholders. The team is undergoing positive changes, including the implementation of a new financial platform, providing scope for autonomy and growth in your role.#J-18808-Ljbffr