Job Title

The Role To plan, organise, and manage the daily work of the office and the collection drivers, including associated system data input. To lead the Service team in a positive and proactive manner. To ensure all tasks are completed in line with the company's Health and Safety Policy and in a profitable manner. Responsibilities: Maintain high levels of customer service in all work carried out. Observe high standards of Health and Safety. Ensure all jobs undertaken are profitable. Support and assist all drivers to operate productively. Ensure data input is accurate and timely. Manage office staff performance levels. General Responsibilities and Activities Ensure the safety and welfare of all personnel within your area of responsibility. Interpret and enforce legislation related to the road traffic acts, as far as is reasonably practicable. Oversee the day-to-day activities of the Drivers. Prioritise work schedules to maximise efficiency. Ensure vehicle defecting procedures adhere to operator’s licence and audit requirements. Under the supervision of the Service Manager, enforce standards of discipline, conduct driver appraisals, and assist with driver inductions. Control overtime by monitoring start times and inactivity levels on trackers. Respond promptly to customer enquiries and resolve issues proactively. Investigate missed collections and address any issues. Log and resolve customer complaints via Helpdesk in a timely manner. Conduct thorough route debriefs daily, ensuring accurate driver records. Ensure weighing vehicles record weights accurately on AMCS. Conduct investigation interviews and disciplinary hearings as required. Carry out site surveys, especially after accidents or near misses. Ensure drivers perform pre- and post-shift vehicle checks. Report and investigate weighing defects promptly. Sign off on new contracts, ensuring profitability and schedule compatibility. Monitor vehicle cameras monthly and address concerns. Ensure extra waste is charged correctly by reviewing vehicle cameras and cross-checking with AMCS. Keep the Depot Customer Hotlist updated and communicate service issues promptly. Perform any other reasonable tasks as required. The Ideal CandidateTenacious and resilient Flexible Diligent Team player Leader Able to work on own initiative Skills and ExperienceStrong leadership skills Customer service experience Extensive knowledge of the waste industry Proficient in Microsoft applications Knowledge of Tachograph legislation Valid driving licence Company Info We prioritise the health, safety, and wellbeing of our employees. It is your responsibility to take reasonable care of your own and others’ health and safety and to cooperate with us on safety matters. You will represent the company professionally at all times.#J-18808-Ljbffr