Our London-based Fintech client is a market leader in cloud-based lending, and theyre looking for an experienced Implementation Director to onboard new customers with their SaaS product, whilst overseeing a large cross-functional team. This role will be centered around ensuring customer satisfaction, enhancing customer experience and driving operational excellence. You will have: Significant experience delivering large scale, and complex enterprise SaaS implementations Financial Services/Fintech experience Experience in a Customer Success role (or similar) with a focus on customer success and NPS Experience leading cross-functional teams and 3rd party vendors Ideally worked in a regulated environment such as FCA 3 days a week in the London office is required
Job Title
Implementation Director