Job Title

Birmingham, United Kingdom, B21, United Kingdom | Posted on 29/04/2025 Industry: Nonprofit Charitable Organizations City: Birmingham, United Kingdom, B21 Province: West Midlands Country: United Kingdom Postal Code: B21 9BH Job DescriptionJob PurposeThe reception will be the first point of contact people have with Nishkam Centre. This is an important role that will set the tone for Nishkam Centre’s relationship with each client. The main role is to welcome all building users, who could be customers, visitors, staff, or tenants, both in person and over the telephone. Confidentialityis essential within this role: It is best practice and necessary for compliance with Data Protection legislation. It is imperative that no personal details of any visitors, staff, volunteers, or members are shared with anyone or left visible to anyone without the specific permission of the NCA Managing Director. As a receptionist, your duties will include: Greeting visitors and directing them to the correct person or department Positively connect and engage with individuals from local diverse communities Providing information and answering enquiries Answering calls and taking messages and passing on messages either by e-mail, phone, hand, or via a CRM system (Zoho) Raising tickets and enquiries on CRM System (Zoho) Dealing with phone enquiries and redirecting as required Always keeping the reception area clean and tidy Organising reading material Ensuring the availability of sign-in sheets and compliance with NCA signing-in procedures Ensuring information displays are working and up to date (External, Reception, and foyer) Working closely with the Nishkam team and all functions, e.g., Conference and Events / Advice services Supporting various centre admin requirements Acting as a fire marshal and managing first aid/accident reporting books and procedures A receptionist should: Have strong interpersonal and communication skills Be friendly and confident and greet people with a smile Have good organisational skills with the ability to multitask Be able to prioritise their workload Be able to use initiative and follow guidance when screening calls Enjoy meeting and dealing with a variety of people Remain calm and handle difficult situations and individuals Reflect and role model Nishkam values Be warm, friendly, and well presented Health and Safety requirementsComply with the Health and Safety rules within the NCA premises and be aware of good practice in the working environment Ensure that learners are aware of their obligations to Health and Safety, including safe working practices and accident reporting Professional DevelopmentUndertake mandatory training and other relevant training as identified Standards for all JobsOperate within both the spirit and practice of NCA Equal Opportunities policies Work with due regard to safety and safe practice, meeting statutory requirements, and reporting hazards or unsafe practices Represent NCA positively at all times Maintain records and undertake administrative duties as determined by NCA Perform any other duties reasonably assigned by the Director or line manager Specific conditions or working arrangementsAbide by NCA’s lone working policies at all times Share the commitment to safeguarding and promoting the welfare of children and vulnerable adults This job description is a general guide and may vary over time without changing the main duties RequirementsCriteria E D Method of Assessment Formal Qualifications 1. 4 GCSEs or equivalent including Maths and English at Grade C or above Experience 1. Experience working in a varied administrative/reception role 2. Experience working in a busy environment 3. Ability to manage multiple tasks and prioritise workload 4. Excellent written and communication skills with attention to detail 5. Experience providing internal and/or external customer care Skills and Abilities 1. Good verbal and written communication skills 2. Proficient in Microsoft Office and CRM systems 3. Ability to work as part of a team and independently 4. Excellent organisational skills and ability to meet deadlines 5. Commitment to equality, diversity, customer service, and quality assurance 6. Commitment to continuous review and improvement 7. Suitability to work with children, young people, and vulnerable adults 8. Fluent in English, both written and spoken 9. Additional fluency in Punjabi, Hindi, or Urdu is advantageous but not essential#J-18808-Ljbffr