Job Title

About us Move over boring. Time for a more thortful world! At thortful, we don't do dull, boring or 'it'll do'. We give a shit. Our cards are the most creative, diverse and responsible on the market - powered by real people who care. A punky side-hustle for diverse creatives, thortful’s marketplace harnesses 4,000+ kitchen table businesses so that the nation can express how it feels; real & raw not Hallmark or gushing-dross, smashed or grabbed from petrol stations or bought under duress from a certain pink goliath (ahem). We live longer when we’re loved - whether that love be crude, lewd or down right rude, to topically attuned or design-led and heartfelt, with 85k+ cards to send, thortful goes beyond ‘it’ll do’ when it comes to cards and care. Beyond ‘it’ll do’ applies to how we do business too. We pay our creators a market-leading royalty and stimulate them with insights, research, and advice on how to grow as a creative or build their creative empire. We’re print-on-demand and UK based so helping to pull back the consequences of the traditional card industry that mostly ships in tonnes of paper from Asia. We're working on reducing our carbon footprint and offsetting our offices with our partner, Ecologi, and all our cards are fully recyclable without the glitter or tat that corrupts recycling. Heck, even our inks are vegan! And we support our wonderful internal teams with flexible working, work from anywhere weeks, paid career coaching & learning & development funds to name but a couple of the thortful perks to get you going. We’re a small digital-first team that’s changing an industry for the better and we're looking for a Product Manager to help us get there. The role We are looking for a Product Manager with an e-Commerce background to lead one of our four development teams. Product and Tech at thortful covers a range of responsibility areas across every aspect of the customer and creator experience, internal tools and systems, and marketing tech. We’re looking for an experienced Product Manager who can deliver high profile strategic projects, working cross-functionally to ensure successful outcomes. The ideal candidate will have experience in managing complex projects, analysing product performance, and leading on discovery for new opportunities. Collaboration is key to this role, and you will be working closely with Product Designers, Engineers, Marketing, Brand and our Leadership team. What you’ll be doing Foster an innovative culture, encouraging team members and stakeholders to think differently. Lead on developing and delivering key projects that help us evolve our proposition, reach new customers, and improve our user experience to deepen customer loyalty. Build relationships with stakeholders and leadership, to understand, define and prioritise new opportunities that drive customer and business outcomes. Work closely with Tech Leads and Engineers to assess the technical feasibility of new ideas, and align on technical spec and approach. Foster strong communication and team alignment across Product and Engineering, enabling efficient delivery of tech projects against our goals. Define and measure KPIs that will allow you to make data driven decisions. Conduct in-depth product analysis and bring this together with customer research and user feedback to share key insights across the business. Being an evangelist of outcome-led product management within the business, contributing towards development of a strong product culture within thortful. Work with the Product and Marketing Managers to develop long term strategies for acquiring and retaining customers, including building a deep understanding of customer needs and market opportunities, and how we’ll continue to differentiate ourselves and grow. About you You enjoy working at pace and are not afraid to take risks and demonstrate sound judgement in assessing risk. You have a proven track record of delivering positive impact as a Product Manager, working directly with engineers and product designers. You have worked in e-commerce/a direct to consumer business You have experience working directly with Marketing teams, on projects that support key marketing metrics, such as retention, frequency and customer LTV. You are a champion of customer-centric thinking, always looking to solve the real problems. You have strong commercial acumen, with an ability to assess value and build business cases. You are data literate and have experience of conducting your own analysis and bringing together multiple data sources to drive insights. You understand how to balance both customer and business needs with technical feasibility, and can prioritise opportunities to focus on the biggest impact and value. You are competent across the whole product development lifecycle. You would enjoy working in a scale up and thrive in a fast moving environment. You’re comfortable with ambiguity and change and are looking for a challenge and a place where you can have a greater influence. You’re passionate about what we do and want to be part of our mission to make the world a more thortful place. Some of the thortful perks Hybrid working model Flexi time One work from anywhere week per quarter 25 days annual leave plus bank holidays (increasing with length of service) + opportunity to sell back unused days. Private health insurance with Vitality Sanctus coaching for personal and professional development thortful credits worth £300 per year A minimum of 4 learning and development days per year Departmental learning and development budget Cycle to work scheme and interest free travel loan Salary Exchange Pension Staff discounts and employee referral scheme Regular team socials Enhanced parental leave (subject to length of service) Birthday wheel of Thortune To apply Please submit a copy of your CV and a short covering statement answering the following questions: Please outline what interests you about the Product Manager role at thortful? Can you give an example of any customer-facing product/feature you've worked on which has had commercial impact, and what role you played in this? Excited about this role but worried that you don’t meet all the criteria? Much like our creative market place, we want our workplace to represent all people - the more voices and outlooks we have ringing through our business, the more we will collaborate & thrive. So, if you're passionate about creating a more thortful world, that's less dull, boring or 'it'll do', then you'll fit right in & you're very welcome. We respect and value differences and we encourage all applicants to this role to come as they are. If your past experience doesn't perfectly align to the job description, don't fret - apply! You may have experience we haven't considered and could be ideal for this role or another opportunity in our business. If we can support you with any adjustments as part of the application or interview process, just let us know. Here to help.#J-18808-Ljbffr