Job Title

Job Description - Airport Services Duty Officer (214806)Job PostingApr 24, 2025, 11:13:27 AM | Primary LocationGatwick - LGW Unposting DateMay 8, 2025, 8:59:00 PM DescriptionWe are pleased to announce an exciting opportunity to join our Ground Services team at London Gatwick as an Airport Services Duty Officer. Job PurposeResponsible for the overall control of the shift, monitoring activities across sections at the airport, coordinating with other teams, and ensuring the punctuality and safety of all Qatar Airways operations. AccountabilitiesManage daily operations and liaise between airport service providers and users. Provide input and recommendations to improve operational effectiveness. Ensure passenger and aircraft handling practices meet safety and security standards. Manage manpower on shift to optimize utilization, staff morale, and discipline. Conduct spot-checks to maintain standards. Resolve customer problems and complaints effectively, liaising with departments including Customer Relations. Conduct shift briefings for staff and GHA supervisors. Compile detailed station handling reports for the Airport Duty Manager. Manage petty cash expenses and keep track of expenditures, including monthly reports and LPC checks. Oversee petty cash custodianship and delegate duties accordingly. Prepare monthly reports and LPCs. Perform other duties as directed by the Head of Department. Carry out Aircraft Turnaround Check (ATC) duties to ensure safe operations. Operate aircraft cabin service doors from outside where applicable to enhance safety. QualificationsBachelor's Degree Minimum 4 years relevant experience, preferably in an airline or reputable GHA at a supervisory level. Excellent English communication skills. Knowledge of Weight and Balance, Ramp Handling, Dangerous Goods Regulations. Ability to perform under pressure while maintaining high customer service standards. Flexibility to undertake duty travel to other stations as needed. High computer literacy. Good understanding of Qatar Airways Conditions of Carriage, ICAO, IATA, and local aviation safety and security procedures. Legal right to live and work in the UK.#J-18808-Ljbffr