Job Title

29 April 2025 Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors, and Gyms with colleagues working across various retail fascias in many markets worldwide. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996, has been a FTSE100 company since 2019, and continues to grow both in the UK and internationally. Our goal is to be the leading global omnichannel retailer in the sports and outdoor industry. To achieve this, we seek individuals who are committed to our strategic goals of being a people-led, innovative, and customer-focused organization that values operational excellence and explores new growth areas. Role Overview:We are seeking a skilled Assistant Manager with strong leadership and communication skills to guide their team towards achieving sales and KPI targets while delivering exceptional service. Responsibilities:Supporting the Store Manager in managing all store operations to meet or exceed sales and KPI targets, setting clear sales goals, tracking performance, and evolving processes for continuous growth. Creating a positive team culture through recruiting, training, and developing staff to build a motivated and high-performing team. Analyzing sales data and financial reports to make informed decisions with the Store Manager, identifying operational and commercial opportunities. Acting as the point of contact in the Store Manager's absence. Providing excellent customer service, addressing inquiries, and resolving complaints professionally. Managing day-to-day operations, including opening and closing procedures. Supporting cash management tasks such as processing transactions and reconciling tills. Participating in hiring, onboarding, and training new employees. Providing feedback and coaching to improve colleague performance. Assisting in maintaining colleague schedules for proper coverage and productivity. Role Objectives and KPIs:Contributing to achieving or exceeding the store's monthly sales targets. Driving KPIs such as Units, Conversion, ATV, UPT. Achieving upselling and cross-selling targets. Maintaining a high Net Promoter Score. Ensuring stock accuracy during audits. Ensuring all new colleagues complete mandatory training. Maintaining employee satisfaction scores or engagement survey results at or above company benchmarks. Assisting in keeping operational costs within budget. Skills and Experience:Previous supervisory or management experience in a fast-paced retail or customer-facing environment. Passionate about retail with a good understanding of current trends and competitors. Experience in coaching and developing individuals. Proven success in achieving sales targets and KPIs. Experience analyzing KPI data to make commercial decisions. Attention to detail and commercial awareness; experience in visual merchandising is a plus. Ability to promote JD Group values internally and externally. We value our employees' hard work and offer benefits such as quarterly discretionary bonuses, a 30% store and online discount across various brands, access to health and well-being services, internal development courses, apprenticeships, gym memberships, life assurance, colleague networks, volunteering opportunities, and forums for positive change. Location: JD Sports, 0954 Wandsworth, Unit 78, Wandsworth, United Kingdom#J-18808-Ljbffr