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3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. 25 days annual leave plus bank holidays, with options to buy and sell leave annually Enhanced maternity and paternity leave Wellbeing Scheme through Health Shield, offering unlimited access to GPs and counselling for colleagues and dependents, plus cashback on health and wellbeing treatments Employee Support including Life Assurance and critical illness pay 24/7 Colleague Assistance Programme and Financial Wellbeing Support, including access to loans, savings, advanced pay, and financial education via Salary Finance Online savings options with major retailers, utilities, entertainment, and more Package DescriptionBonus scheme Cycle to work scheme 25 days annual leave plus bank holidays, with buy/sell options Enhanced maternity and paternity leave Wellbeing Scheme via Health Shield Employee Support: Life Assurance and critical illness pay Colleague Assistance and Financial Support services Online savings with various retailers LocationWarrington, Cheshire About Our OpportunityWe seek a 1st Line Service Desk Analyst to join our IT support team. If you’re passionate about technology and troubleshooting, this role offers the chance to support our internal staff across multiple platforms. Hours: 40 hours/week (Monday – Friday, rotating shifts 6am-4:30pm) & Saturday & Bank Holiday Rota: 7am-1pm (additional pay) Key ResponsibilitiesServe as the first contact for technical support via phone, email, or ticketing system Troubleshoot hardware, software, and network issues Escalate complex issues appropriately Document issues, solutions, and troubleshooting steps Educate users on IT best practices Collaborate to improve internal processes About YouTechnical Skills: Knowledge of Windows and MacOS Experience with Office 365, Active Directory, Azure AD Understanding of network fundamentals (LAN, WAN, DNS, DHCP, VPN) Experience with Intune and mobile device management Hardware troubleshooting skills Basic VoIP and softphone knowledge Awareness of endpoint security and cybersecurity practices Essential Requirements: 18+ months relevant experience Genuine interest in technology Strong customer service and communication skills Organized, positive attitude Full driving license Who We AreOur purpose: creating a future where materials are reused, reducing environmental impact through recycling metals and plastics, saving carbon emissions, and protecting resources. Our team is valued, supported, and encouraged to grow. We’re recognized as a Great Place to Work, emphasizing diversity, inclusion, and work-life balance. If you want to make a difference, join us by applying through the provided link. Additional InformationWe operate a strict PSL and do not accept unsolicited CVs. Nice-to-have skills include Windows, MacOS, OneDrive, Active Directory, WAN, DNS, DHCP, VPN, Intune, VoIP, and locations like Warrington, England. Work experience in roles such as Systems Administrator, System Engineer, or Desktop Support is relevant. Languages: English. Seniority LevelEntry level Employment TypeFull-time Job FunctionInformation Technology IndustriesTechnology, Information, and Internet#J-18808-Ljbffr