Job Title

Senior Administrator (Assessment Services - RTC Bookings)Be among the first 25 applicants. This range is provided by Psicon Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay rangeRTC Services Hybrid Employed 37.5 hours/week Canterbury CT1 2XJ About UsPsicon is a specialist neurodevelopmental service working collaboratively with NHS trusts to provide autism and ADHD assessments. We are an independent organization, primarily serving the NHS. We are committed to offering high-quality psychological support and healthcare, taking an innovative approach to service delivery. About The RoleAs a Senior Administrator supporting an autism and ADHD diagnostic assessment service, you will oversee operational functions and support the smooth running of the service. Your responsibilities include monitoring service performance, maintaining quality standards, and collaborating with internal teams and external stakeholders. ResponsibilitiesOversee the patient journey from referral to discharge, ensuring all stages meet quality and efficiency standards. Monitor post-assessment processes, ensure timely clinical note completion and report production, liaising with clinicians. Manage inquiries and referrals, ensuring assessment capacity meets demand. Provide activity and data reports, highlighting potential issues. Quality and ComplianceEnsure audits are completed according to schedule and standards. Assist with investigations into complaints or incidents, implementing corrective actions. Suggest quality improvements to enhance patient experience. Support training within administrative teams. Resource and Capacity ManagementAddress bottlenecks in service capacity. Support administrative tasks across teams. Stakeholder CollaborationPrepare monthly service activity reports. Attend contract review meetings. Act as a point of contact for external stakeholders. Continuous ImprovementIdentify opportunities for service process improvements. Review and update internal and external communications and SOPs. Person SpecificationExperience in NHS or private health services. Strong IT skills, including Excel; interest in PowerBI. Excellent interpersonal skills. Problem-solving skills and confidence to raise concerns. Working at PsiconWe value our employees and invest in their development. Our environment is vibrant, inclusive, and aligned with our core values of trust, integrity, commitment, and kindness. BenefitsEnhanced annual leave (32 days + bank holidays). Flexible leave scheme. Well-being days and staff bursaries. Pension scheme, cycle-to-work, birthday leave, and funded social events. Additional InformationContact or call 01227 202155 for more info. We require references, DBS check, and proof of mandatory training.#J-18808-Ljbffr