Job Title

Leadership Development Spl II, FinOps Training & DevelopmentAt Amazon, our mission is to be the most customer-centric company on earth. To achieve this, we seek exceptionally talented, bright, and driven individuals. Amazon’s FinOps Training & Development team is looking for a Training and Communication Specialist to support the training and communication needs of FinOps employees. The role involves developing, conducting, and program managing effective training programs, along with various employee engagement initiatives, aimed at enhancing employee competencies. The person will indirectly contribute to improving workplace performance in alignment with the company's core values to meet organizational goals. Key Job ResponsibilitiesConduct Training Needs Analysis (TNA) and continuously assess employee training requirements. Design, develop, and deliver learning solutions to meet communication and behavioral learning needs of FinOps employees and front-line managers. Design and implement communication skills modules (English language, written and spoken, behavioral, grammar, soft skills, etc.) for new hires and existing employees. Deliver hybrid training sessions (instructor-led and virtual platforms) and explore innovative training delivery methods suitable for Millennials and Gen Z learners. Maintain and track the Learning & Development curriculum in the Learning Management System (LMS). Evaluate training effectiveness through assessments, surveys, and feedback to measure learning outcomes and facilitate continuous improvement. Manage specialized training programs for larger target audiences. Coordinate with training vendors to develop and deliver training solutions. Create internal communication materials for FinOps India and global teams. Develop and manage employee engagement programs from inception to completion. Basic QualificationsGraduate with 10+ years of overall experience, including 6+ years in relevant industry roles involving communication, V&A, and soft skills training, with a strong understanding of diverse cultures. Experience in designing and deploying communication and behavioral training modules. Proven program management experience for training programs and events. Ability to create and edit internal communication drafts for employees. Strong program management and coordination skills. Excellent verbal and written communication skills, with the ability to collaborate effectively across internal and external organizations. Preferred QualificationsExperience with Learning Management Systems (LMS). Stakeholder management skills, with experience dealing with multiple organizational levels. TTT (Train-the-Trainer) Certification. Experience working with global clients. Amazon fosters an inclusive culture that empowers employees to deliver excellent results. If you require workplace accommodations during the application or onboarding process, please visitthis link . For applicants outside listed regions, contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate based on veteran status, disability, or other protected categories.#J-18808-Ljbffr