Job Title

Are you a friendly, computer-savvy professional looking for a stable, long-term role in a fast-paced but friendly supportive environment? GadJet, the UK's leading supplier of Electronic, Home & Travel Accessories, is looking for a capable Full-Time Customer Service Representative to join our growing office team.You'll be working in a call-centre-style environment, supporting our B2B customers over the phone and by email. As the voice of the brand, you'll help build strong customer relationships, handle enquiries efficiently, and play a key role in driving sales and delivering exceptional service.We are a fun, people-centric, performance-focused team, who are passionate about what we do. We work hard, and we celebrate success together - with youThe role:Handle outbound and inbound customer calls and emails.Process orders and general customer transactions.Provide basic troubleshooting and in-depth product support.Maintain accurate records and data entry across systemsAssist with admin tasks, liaising with suppliers and contractors.Resolve customer complaints with professionalism and care.Proactively take ownership of your role by identifying gaps and suggesting improvements.Requirements:Excellent Customer Service & telephone experience.Confident in problem solving and the willingness to help to find solutions.Excellent with admin work. Computer savvy. Familiar with Microsoft Office, Gmail, Teams, Google Drive.Detail-oriented, efficient, and highly organised.Must live within 30 minutes of Oldbury, Birmingham.Ability to prioritise and manage time effectively, able to work with minimal supervision.Punctual, reliable, and committed to consistent performanceWhy join us:Permanent, secure role in a well-established and growing companyOffice-based only – no travel or fieldwork requiredStable weekday schedule: Monday to Friday, 9AM to 5PM - Half an hour breakYour weekends are always free – no evening or weekend shiftsBe part of a supportive, people-focused team where your work is valuedStarting salary: Minimum Wage