Job Title

Customer Support Advisor – Inbound TeamWe are currently recruiting for several Customer Support Advisor positions, including one full-time role (37.5 hours per week) and multiple part-time roles (20–25 hours per week). Shifts are scheduled between 6:00 AM and 8:00 PM, Monday through Sunday.When you join ATS Euromaster, you will be part of a nationwide tyre retailer with over 50 years of experience, operating out of more than 150+ service centres across the UK. We are also part of the Michelin Group of companies, so you know you will be joining a reputable business that invests in its people.Job SummaryAs a Customer Support Advisor, you will provide a high standard of both inbound and outbound telephone support and associated administrative tasks within the Call Centre. Delivering outstanding customer service to both internal and external customers within a critical timeframe. Complying with customer service level agreements and internal procedures to achieve defined key performance indicators.Key Areas of Responsibility as a Customer Service AdvisorRespond to all incoming calls within the Call Centre as requiredObtain relevant information from customers in order to correctly identify their requirementsAccurately and efficiently enter information reported onto the relevant systemsCorrectly follow policy instructions relating to the handling of information for each customerIdentify appropriate resource to deploy based on customer requirementsDeploy job to appropriate ATS Euromaster location and/or person, in an efficient and effective mannerEnsure all work is carried out to the highest level of accuracyEnsure individual KPIs are achieved and maintainedFollow the agreed escalations proceduresAdapt approach depending on customer situationWork flexibly to support 24/7 365 operationFully understand our customer's expectations in order to manage the requirements of the deliverablesFully conversant with all systems used within the departmentStrive to maximise internal and external customer satisfactionRole Requirements:basic UK geographyWorking to tight deadlinesusing IT systemsproviding outstanding customer serviceBenefits as a Customer Service Advisor:33 days' holiday pro-rated (inclusive of bank holidays)Michelin pension schemeLife assurance & income protection (as a member of our pension scheme)Share incentive planEnhanced maternity & paternity payEmployee recognition & long service award schemesEmployee assistance programmeHealthcare cash plan optionsCompetitive staff discount scheme on our range of products and servicesDiscounts on holidays, shopping, restaurants and much more, all through our 'Lifestyle' employee benefits-programmeSalary sacrifice schemes, including cycle2workFree onsite car parkingATS Euromaster is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of race, religion, sex, sexual orientation, age, disability or any other status protected by law.