Job Title

Exeter City PCN is expanding to provide prescription support for member practices, and we are looking for a dynamic, proactive individual to join our PCN Pharmacy team as a Prescription Co-Ordinator. This role would suit someone who already works within a GP practice prescribing team or has knowledge of issuing prescriptions. You will work alongside the existing PCN Pharmacy team, comprising Pharmacy Technicians and Clinical Pharmacists, at the HUB office to deliver an effective Prescription Service to our PCN. This is a developing role, so you will be expected to undertake training, work under the guidance of the PCN pharmacy team, and your role may be amended as the service expands. Main duties of the jobKEY RESPONSIBILITIES: Work in a supportive role within the team, collaborating with pharmacists, Pharmacy Technicians, and member practices of the PCN. Liaise with patients, healthcare professionals, product suppliers, and community pharmacies regarding prescription requests. Act as a point of contact for the PCN concerning prescriptions. Receive, prioritize, and process multiple medicine requests in accordance with target times and clinical priorities. Use skills to manage incoming requests, ensuring they are dealt with promptly and referred to the appropriate team member. Support the team in coordinating daily duties. Work within your competency and ensure training is up to date. Record and report any errors to your line manager. About usExeter City Primary Care Network (PCN) brings together six local GP practices in Exeter, supporting around 39,000 patients. The PCN facilitates collaborative working at scale to provide additional services, including Same Day Physio and Mental Health Service, Care Home Ward Round Team, Women's Menopause Support, Clinical Pharmacy Support, Wellbeing Coaches, Nutritional and Diabetes Workshops, Cancer Care Services, and patient education and navigation support. This role involves joining the pharmacy team to provide a full prescription service to all member practices. Job responsibilitiesPROFESSIONAL Understand and adhere to all Protocols and SOPs, reporting gaps to your line manager. Participate in team briefs, share ideas, and raise concerns. Respond promptly to patient service requests via email, telephone, and tasks. Record and report near misses, taking accountability and ensuring learning to prevent recurrence. Manage your workload effectively and respond within your scope of competence. Follow national guidelines and standards. Communicate effectively internally and externally. Disseminate and escalate information appropriately. Notify your line manager of any duties you cannot fulfill. Identify solutions to improve service delivery and discuss with your line manager. Manage your time efficiently. People ManagementContact team members or your line manager for support when needed. Keep training up to date and recognize areas for development. Work professionally with patients, practices, and external MDT teams, within your scope of practice. Training and Educational DevelopmentMaintain a record of training and participate in reviews and appraisals. Attend educational meetings to update your clinical knowledge and disseminate relevant information. Person SpecificationQualificationsExperience working in a prescribing team within a GP or pharmacy environment. ExperienceExperience in general practice and/or secondary care. Knowledge of prescriptions, procedures, and NHS systems. Understanding of confidentiality, data protection, and information governance. Effective workload organization and prioritization skills. Sound judgment under pressure. Excellent communication skills, IT literacy, and ability to work autonomously within supervised practice. Empathy and good communication with patients. Willingness to participate in a multidisciplinary team. Flexibility to work effectively and cost-efficiently. Self-awareness and understanding of personal impact. Awareness of current educational policies and practices. Disclosure and Barring Service CheckThis post is subject to a DBS check, and applicants must submit to disclosure as part of the recruitment process.#J-18808-Ljbffr