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Job DescriptionContactCentre Team Manager Account ManagerWorking Monday to Friday 37.532,123 plus an a competitive bonus structure -Excellent career development, discounted products and services and much more!We are currently recruiting a for a Team Managerto join the Account Management team in Tamworth Contact Centre.As a Brakes Team Manager Responsible for leading and motivating a team of up to 12Account Managers. The Team Manager is directly accountable for the recruitment, selection and ongoing performance and development of their team, leading a culture of empowerment where every sales and service opportunity is realised. We will provide you with all the training and support that you need and you will be a valuable member of the Team, contributing to the success of our business whilst working with a great team of people and having fun along the way!Typical responsibilities include:Responsible for the direct management and motivation of up to 12Account Managers, ensuring each individual is fully developed to their maximum potential.Support the Operations Manager in delivering the strategic plan for the department, this may include participation in projects as required by the business.Support and identify opportunities to improve revenue and customer experience.Energise team to fully participate in incentives and process improvements, ensuring they understand clear goals.The role will be a mixture of coaching, advisory, co-ordinating and delivering.To be successful post holder will be required to explain goals and objectives clearly and deliver important messages to teams.KPIs, aligned to our business objectives, will be set for each Team Manager depending on roles (Sales, Care or Account Mgt) incorporating sales, service, cost, employee engagement, customer satisfaction dimensions.About You:Youll be a natural people person and problem solver with a real drive to deliver results. Minimum 2 years experience at team manager or supervisor level, ideally in a contact centre environment managing a sales based team.Results Orientated Confident, self-motivated and positive attitude with strong commercial awarenessA customer centric approach to business in all dealing with customers, peers, staff and suppliersAbility to proactively give feedback and act on feedback given Champions a coaching cultureComputer literacy, confident user of Microsoft Office applications, excel, word, powerpoint etcExcellent communication, influencing and negotiation skills, both written and verbalOutstanding planning and organisational skills, with an ability to work under pressure and prioritise in a deadline driven environmentRole model Brakes values at all timesAn ability to build and maintain good working relationships at all levelsLeads, inspires and promotes confidence within a TeamExceptional customer handling skills and experience with strong problem solving capabilitiesAbove all you will be on a mission to deliver the best solution and best experience to your customers both internal and external.A competitive salaryHuge discount on all sorts of lovely food and award-winning productsGenerous holiday allowance, with option to purchase moreRecognition awards and IncentivesPensionReal career opportunities - being part of Sysco, the worlds leading foodservice business, opens up a world of possibilityAnd much more.Theres a lot on offer, so what are you waiting for?