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Position Details School of Biosciences Location: University of Birmingham, Edgbaston, Birmingham UK Full time starting salary is normally in the range £27,166 to £28,768, with potential progression once in post to £32,145 Grade: 4 Full Time, Permanent Closing date: 27th May 2025 Our offer to you People are at the heart of what we are and do. The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, andweare equally proud to be recognised as a leading global university.We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success. We are committed to helping the people who work here todevelopthrough our sector-leading Birmingham Professional programmewhichprovides allprofessionalservices staff with development opportunities and the encouragement to reach their full potential.With almost 5,000professionalservices jobs in a wide-range of functionsin Edgbaston andin our campus inDubai, there are plenty of opportunities foryou to be able to develop yourcareer at the University. We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate.We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are,and how we work. Supporting our people to achieve a healthy work/life balance is important both to our employees andtothe success of the University and, depending on the role, we offer avarietyof flexible working arrangements. We therefore welcome discussions on all forms of flexible addition, you will receive a generous package of benefits including 40 dayspaid holidaya year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries. The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site.On campus we have a state-of-the-art sports centre with pool, shops,places to eat and drink,our own art gallery, museum and botanical gardens. Find out more about the benefits of working for the Universityof Birmingham Background We are looking for an Administrator, working in the Life and Environmental Sciences College Hub, but also supporting the four Schools in the College; Biosciences, Geography, Earth and Environmental Sciences (GEES), Psychology and Sport, Exercise and Rehabilitation Sciences (SportExR). The post holder will be responsible for the day-to-day administration within the team and will be able to develop a wide range of skills, both technical and administrative, and may also have the opportunity to lead on specific tasks within the team. The College is home to around 5,000 students studying more than 100 undergraduate, postgraduate taught and research programmes and there are c350 academic and c150 professional services FTE. We are dedicated to exploring the diversity and evolutionary challenges of life in all its forms. Across the breadth of life and environmental sciences, we discover, apply and translate science, forging major advances in human and environmental health. From exercise, biomedicine and mental health to climate change, food security and resilience we combine original thinking and real-world experience with clear focus and rigour. Role Summary On a day-to-day basis, you will contribute to the effective operation of administrative functions, taking ownership of your own performance in a fast-paced environment, you will work collaboratively with the team members, academic and professional colleagues to maintain excellent service delivery and continuous improvement. You will be competent in using IT packages, including Microsoft Office. Accuracy and attention to detail, together with good organisational skills, are essential. You will act as a point of contact to provide accurate and timely information and advice to internal and external customers and stakeholders on University processes and procedures, answering queries promptly, providing guidance and resolving queries from initial contact to resolution. This will include recognising when queries need to be referred elsewhere. Main Duties You will act as a point of contact to provide accurate and timely information and advice to internal and external customers and stakeholders on University processes and procedures, answering queries promptly, providing guidance and resolving queries from initial contact to resolution. This will include recognising when queries need to be referred elsewhere. Regularly communicate relevant information to students, staff and external contacts. Provide administrative support for diary or event planning. Process data (which may be financial, HR, student-related or other), monitoring accuracy, chasing up missing information, and escalating any issues as appropriate. Use a variety of complex University systems and processes to research, manipulate, analyse and interpret sets of data, and produce routine reports. Maintain working relationship with key stakeholders, fielding queries, receiving and dealing with any disputes or complaints and resolving promptly. Offer advice and support to others on area of activity. Review processes and tasks and proactively offer suggestions for improvement and sharing best practice as appropriate. As required, provide a professional secretarial service to relevant committees and meetings. Supports equality and values diversity, moderating own behaviour to avoid unfair discriminatory impact or bias on others. Required Knowledge, Skills, Qualifications, Experience GCSEs to a minimum of grade C/4 in English and Mathematics grade C minimum (or equivalent level 2 qualification). Good IT skills with working knowledge of standard Microsoft Office software. Ability to take responsibility for specific tasks, carrying out duties without needing to refer to others, with scope for some choice and using your own judgment. Ability to work on your own initiative. Ability to proactively contribute to improving processes and for proposing new ways of working. Excellent communication skills, with the ability to communicate clearly and effectively with others. Well organised with the ability to prioritise work proactively, independently and as part of a team. A good understanding of how to deliver excellent customer service. Experience of using and maintaining complex work systems e.g. student databases/finance record systems/HR systems or equivalent, and an aptitude for learning new IT packages and systems. Experience of supporting committees in a secretarial capacity. The ability to cope with change in a fast moving, dynamic environment where change is often required immediately. An understanding of the importance of equality and diversity in the workplace. The ability to identify and respond to equality and diversity issues in line with relevant policies and procedures and how to respond to issues in line with relevant policies and procedures. Dimensions You will not be required to line manage anyone in this role or manage a budget. Planning and Organising You will be required to manage and prioritise a varied workload to deliver within required time frames. There is also a need to maintain an awareness of activity across the department and wider University as appropriate. Problem Solving and decision making You will be working under the direction of a senior manager, but with the autonomy to deliver the outputs required. You will be working within the framework of existing policies, processes and procedures for the department.You will take day to day decisions on what advice to give and for responding to and resolving queries. Internal and External relationships This role will be liaising with internal colleagues and stakeholders, and external stakeholders as well with an expectation on maintaining good working relationships with all. Informal enquiries to Lorna Moxon, email: View our staff values and behaviours here We believe there is no such thing as a 'typical' member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas, innovation and debate at the heart of University life. We are committed to proactively addressing the barriers experienced by some groups in our community and are proud to hold Athena SWAN, Race Equality Charter and Disability Confident accreditations. We have an Equality Diversity and Inclusion Centre that focuses on continuously improving the University as a fair and inclusive place to work where everyone has the opportunity to succeed. We are also committed to sustainability, which is a key part of our strategy .You can find out more about our work to create a fairer university for everyoneon our website.#J-18808-Ljbffr