Job Title

Do you have a passion for the Luxury Jewellery sector? Would you like to work for one of Britain's best known fine jewellery designers? This vacancy requires you to have previous Jewellery experience.The information below covers the role requirements, expected candidate experience, and accompanying qualifications.About the Role The Client Services Assistant reports to the Operations Manager and plays an integral part in client services.This role is based at our Flagship store, in Central London and is a full-time role.This is an entry to mid-level role and is dependent on relevant experience in a similar operational role within a luxury Jewellery environment.This is an exciting role and a wonderful opportunity to work with a beautiful product within an established and growing brand.Key Responsibilities: You will be the main point of contact between the Retail team and our suppliers regarding client orders (including bespoke), repairs, valuations and price enquiries.End to end management of Client, Wholesale & Stock repairs.End to end management of Special Orders & Bespoke items.Liaising with suppliers and workshops to ensure the smooth running of repairs and client orders.Organising workshop dispatches and collections via couriers.Receive and record inbound parcels.Along with Product Management Coordinator onboard replenishment stock and wholesale stock.Supporting the Merch & Production & Operations team to ensure accurate and timely Assay management.QC and onboarding of stock & repairs.Assisting the Production Co-Ordinator & Designer with Gemstone inventories & sourcing of stones.Ad-Hoc administrative duties relating to Client Services.Projects to improve processes & procedures.Skills Attributes required: Jewellery expertise essential Proficient in Microsoft Office Able to work with various delivery portals DHL, Fedex etc.Numerical and intermediate Excel skills Good analytical skills Good organisation skills Able to multi-task and prioritise Accuracy and attention to detail Comfortable with using stock and IT systems (Full Training will be given) Full-time role, Monday to Friday.About the Client: This is a British fine jewellery designer known for striking colour combinations and use of precious gemstones.Enduring success in the jewellery business over the last 38 years is a testament to their creativity, eye for design, and attention to detail.With a dedication to exceptional craftsmanship and responsibly sourced materials, the designs are exquisite jewellery to complement a modern lifestyle.Loved and worn by generations globally, their colourful creations bring joy to every occasion and are cherished as heirlooms for ages to come.The brand is stocked in prestigious brand partners including Fortnum Mason, The Watches of Switzerland Group and is available globally online and FarFetch.com This is a global brand committed to celebrating the diverse voices of our employees, partners, and the customers we serve.We are a proud member of the RJC (Responsible Jewellery Council) and we continue to implement sustainable changes to ensure we are caring for our environment and our team.To be successful You will have a can-do attitude.Youre a happy team player.You are personable and positive.Youre willing to learn and are approachable.You are honest and straightforward and solve problems/look for solutions.You enjoy working in a creative environment.You have a sense of humour.You are an insatiable learner.What we offer: Private healthcare Wellbeing support via an EAP programme.Selection of office snacks Team socials Birthday day off Jewellery loyalty scheme