Job Title

Job DescriptionSolaris/AIX Infrastructure Engineer - 24/7 SupportLocation: Newcastle Cobalt CampusAs an engineer in our 24/7 team, you will play a pivotal role in providing advanced, out-of-hours technical expertise on our Solaris and AIX servers to maintain a high level of support service. You’ll collaborate closely with colleagues and customers to troubleshoot issues, enhance system performance, and ensure excellent service delivery. You’ll also help drive the professional development of team members and contribute to process improvements that enhance efficiency and customer satisfaction. This role is critical in supporting service-level agreements (SLAs) and key performance indicators (KPIs), especially during our emergency support coverage outside of standard working hours.This is a shift-based roleas part of a 24/7 support team, which includesnights, weekends, and public holidaysas part of a rotating schedule.Due to security clearance requirements, candidates must be a UK national, hold a British passport, have single nationality status, and have resided in the UK for the past 5 years.What will I be doing? Delivering exceptional customer service and acting as a key technical point of contact d...