About Servaada, a Wipro company: Servaada is Wipro's UK entity, authorised by the FCA (the UK financial services regulator) to undertake regulated activities on behalf of its clients, as an outsourced service provider.About the Role: The purpose of this position is to support the smooth and efficient running of a number of teams within the wider Client Services Administration team. The successful candidate will be responsible for the direct line management of several Team Leaders.The role holder will report into the Head of Client Services Administration, supporting them to ensure the smooth running of the department and the consistent achievement of contractual Service Level Agreements (SLAs).The role is a fixed-term contract for 12 months, providing an excellent opportunity to gain significant experience and make a meaningful impact within a dynamic team.Key Responsibilities:The primary purpose of the role is to ensure the Client Services Administration team is focused on maximising an effective working relationship between the business and our clientsWorking alongside peers to ensure effective communication across teams and other business departmentsAdoption of a collaborative approach across the business to ensure that KPIs and SLAs are achievedUndertake review of breaches including Root Cause Analysis and designing and implementing preventative measuresImplement and oversee a consistent approach to Team Leader operating rhythm including the design, implementation and review of team checklistsActively encourage process improvements in order to allow the business to continually improveLeading by example to ensure that the team are adhering to the company charter and the company policyCoordinate back-office testing projects as necessaryInvolvement in the recruitment process including interviews and providing candidate feedbackActing as an escalation point for queries and urgent cases including escalations and concessionsRepresent Client Services Administration in working groups and projects, as requiredRemain up to date on all relevant external regulatory requirements and internal processesDemonstrate flexibility during periods of high workload, assisting other services when requiredYou will, from time to time, be required to undertake other activities that fall within your capabilities as directed by managementSkills, Qualifications and Experience: Essential:A proven track record in a Team Leader or similar role, or higherIn depth financial services knowledge and experienceUnderstanding of General Investment Accounts (GIAs), Individual Savings Accounts (ISAs), Self-Invested Personal Pensions (SIPPs) and Offshore BondsStrong interpersonal skills and communication skillsAbility to work well under pressure and to tight deadlinesA proactive and innovative approach to problem solving, including persuasion and influencing skillsDesirable:Knowledge and experience of a wrap platformRO1, RO2M CF2, J11 or equivalent qualificationKnowledge of GBST Composer back-office systemApplication of Individual Conduct Rules: Standard of conduct is reasonable under all circumstances relating toMust act with integrityMust act with due skill, care and diligenceMust be open and cooperative with the FCA and other regulatorsMust pay due regard to the interests of customers and treat them fairlyMust observe proper standards of market conductEqual Opportunities:Servaada is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.
Job Title
Operations Manager