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Job Title


Senior Service Manager (Contract)


Company : Gilbert Meher


Location : Darlington, North East England


Created : 2025-05-17


Job Type : Full Time


Job Description

Head of Property Services National Care Provider North Yorkshire Office, Hybrid working available Salary: up to 75,000 (plus benefits and bonus) We are working in partnership with one of the UKs largest and most respected care home providers to appoint a strategic and operational leader to the role of Head of Property Services. This is a critical position that plays a central role in ensuring the safety, compliance, and ongoing improvement of a large and complex estate, ultimately supporting the delivery of high-quality care across a diverse portfolio of homes. This senior leadership role carries budgetary responsibility in excess of 20 million per annum and requires a strong and experienced professional to oversee building compliance, maintenance, capital investment, and asset management. The successful candidate will bring strategic insight and operational precision, ensuring that property services run efficiently, cost-effectively, and in alignment with the organisations values and commitment to resident wellbeing. Provide strategic leadership to property and facilities teams, fostering a high-performance culture Set clear goals, monitor performance, and implement initiatives to support continuous improvement Act as a senior point of contact for all property-related matters Compliance & Risk Management Ensure full compliance with statutory and regulatory requirements across all maintenance and facilities operations Oversee risk assessment processes and ensure appropriate audit trails are maintained Collaborate with health, safety, and risk management teams to ensure consistent standards Operational & Financial Management Lead the management of large-scale budgets, ensuring financial efficiency and value for money Oversee procurement and performance of external contractors, ensuring robust service agreements and delivery standards Produce regular performance and compliance reports for senior stakeholders Review and develop systems and tools to support service delivery and operational oversight Property & Estate Management Oversee the strategic maintenance, development, and optimisation of a diverse property portfolio Support capital projects and align standards with broader organisational goals Ensure effective governance, policy development, and reporting practices within the property function We are seeking an accomplished leader with a background in estates, facilities management, or a related discipline, ideally within a regulated environment. Degree or equivalent experience in architecture, engineering, surveying, or facilities management Demonstrated leadership in property or estates roles within complex organisations Strong working knowledge of compliance, risk management, and facilities operations Excellent communication, planning, and financial management skills Proficiency in Microsoft Office and CAFM systems Full UK driving license and willingness to travel Postgraduate or chartered qualifications Project management expertise This is a rare opportunity to join an established provider in a pivotal role, driving long-term improvements that directly benefit residents and frontline colleagues. The role offers a hybrid working model, with occasional travel across the UK and participation in an out-of-hours on-call rota.