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Location: Reading Department: Parts Job Type: Full time Contract Type: Permanent Cordwallis Group have a fantastic new job opportunity for a Parts Manager who has management level experience with the ability to deliver outcomes in line with company strategy and business objectives. Responsible for both our Reading and Maidenhead locations, you will lead your parts teams to increase efficiencies , productivity and performance. You will be responsible for managing and growing the parts sales and ensuring our customers both internal and external receive first class customer service. You will need proven experience with people management and leadership, extensive parts and purchasing knowledge with demonstrable results of implementing effective business strategies. About us Cordwallis Group is a family owned and run business since 1971, we've grown steadily and represent Volkswagen Commercial Vehicles, MAN Truck, Isuzu Truck and Mercedes-Benz Truck across London and the Thames Valley We have four very well established dealership locations in Reading, Maidenhead, Heathrow and Bicester, providing vehicle sales, parts and servicing along with Cordwallis Vehicle Contracts. We are a one stop shop for commercial vehicles! On Target Realistic Earnings (OTE) up to 55,000 per annum Basic Salary up to 45,000+ depending on your experience to date (both technical and soft skills) Basic hours are 40 per week Monday to Friday (60 min unpaid break) plus occasional Saturday mornings paid at 1.5 rate (7.00am to 12 Noon - if required) Bonus up to 10,000 per annum available on reaching targets (CXi, CTO and Labour Sales) Company vehicle and fuel card/laptop/phone Responsibilities: Develop and implement a parts sales strategy (e.g. increasing the number and value of customers) for the Branch in agreement with the Ops Director Ensure parts purchase, parts sales and profit margin targets are achieved Promote parts sales and maintain the customer database Conduct customer visits to increase the customer base and maintain relationships with existing customers To be continuously and consistently conscious of customer needs, providing at all times the highest level of courtesy and service, and to promote customer satisfaction and dealership manufacturer ratings (CXI / CXM / Customer CARE) To lead, motivate, coach, appraise and develop the team of parts advisors and drivers to achieving their personal objectives, required accreditations, that is in line with your departments goals Supervise and control the daily activities of the Parts Department staff, develop a team environment to ensure a high level of customer service is offered and maintained Participate in personal development and attend training courses both internally and externally Effectively control the parts surcharge, warranty, contract maintenance and PDR programmes, ensuring that all returns are made within the guidelines Control all stock ordering and stock checking Ensure that stock-turn and obsolescence are in line with targets Process any parts related enquiries giving the correct identification and information required Maintain up-dated displays at all times, providing high quality merchandising of parts and accessories Ensure that all procedures for handling cash, credit / debit card accounts are adhered to in accordance with CWG policies Maintain the Parts Department standards, adhere to and uphold all ISO & Brand audit requirements Comply with good health and safety practice, all statutory requirements, COSHH requirements, company policies and standard procedures at all time Competencies required: Customer-focused and fully committed to delivering the highest professional standards Enthusiastic, adaptable and confident with a have a positive 'can do' attitude and willingness to motivate and manage a team and be driven to succeed Exceptional organisational skills Exceptional communication skills Resilient, thorough and accurate when completing a task with strong attention to detail and strong organizational skills Ability to use all appropriate modules of the Dealer Management System (Kerridge/Autoline), particularly Point of sale, Workshop Loading and Sales Ledger Advanced IT skills Strong Numeracy and Literacy skill More about us! Manufacturer training programmes available we will support you with your desired career progression level 25 Days Annual Leave plus Bank Holidays Additional leave with service loyalty (3yrs / 5yrs / 7yrs / 10yrs) Holiday+ Purchase Scheme (up to 3 days available to purchase) Statutory Pension Scheme Accident Policy for all employees Uniform/PPE supplied Free Class IV MOT per year Mental Health First Aiders Referral bonus if you introduce your technician friends (1500!) Paternity pay Full 2 weeks Company uniform provided Cycle to work scheme Working for a friendly family business! Parking on site Working for Cordwallis is not just about the job - its about you too. This is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, accident insurance scheme, holiday loyalty scheme, cycle to work and the opportunity to develop your career up-to director level if thats your ambition. Cordwallis is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; RESPECT, EXCELLENCE (People, teams, development), INTEGRITY (open, transparent, supportive) and FUN in terms of recognition for performing above and beyond and celebrate success in all we do. If you feel you have the skills and expertise for this challenging role then please apply today. Please be aware we can only accept applications from UK based applicants. REF-221602 TPBN1_UKTJ