Job Title

twentytwentyone has been established for over 25 years as one of Londons foremost retailers of classic and contemporary design. Supplying furniture, lighting and accessories from world leading designers and manufacturers.We welcome applicants to join our growing and friendly retail team, where we are recognised for our uniqueness and our diverse talents. Our culture is what makes twentytwentyone a warm and rewarding place to work.What you'll need to haveYou will have an intrinsic understanding of good customer service and a proven ability to communicate your passion for interiors, product design and the creative industries to exceed our customers expectations. As a key part of the retail team, you will be able to see the positive impact your contributions make to twentytwentyones continued success.You will have a high level of administrative and organisational skills and a rigorous attention to detail. Happy to roll up your sleeves, treat everyone in a polite and friendly manner, and be passionate about creating a twentytwentyone fit for the future with our customers and brand at heart.37.5 Hours, working 5 days per week 9.30am to 6.15pm Monday-Saturday. 3 out of 4 weekends, Sunday 10:30am- 5:15pm.Based at our shop on Upper Street N1, with flexibility to work at various locations such as our twentytwentyone showroom in EC1.Key responsibilities:Providing customers with a knowledgeable, friendly, and high-quality service, both in-store and via email/telephoneManaging furniture and lighting orders from initial enquiry through to delivery and installation, maintaining polite and efficient communication with customers throughout the processMaintaining the shop environment ensuring displays are attractive, clean and appropriately labelledMonitoring and replenishing stock levels, arranging transfer of stock from warehouse and other premisesProviding support to the Contracts and Ecommerce teamsYou will have:A minimum of 2 years sales experience in design-led retailGenuine enthusiasm for twentytwentyone and our productsA keen interest in furniture, lighting and the wider design industryAn intrinsic understanding of customer serviceStrong initiative and problem-solving skillsA proven track record of sales excellence within a teamStrong organisational and IT/administrative skills, with attention to detail and accuracyFlexibility and a keenness to carry out all aspects of the roleWhat we offer:Birthday day offCompany annual bonus schemeGenerous staff discountTraining and opportunities for developmentTo apply please send your CV & covering letter to jobs@twentytwentyone.com, stating your salary expectations.If you have additional requirements during the interview process, please let us know as soon as possible.Please note that we are only able to respond to candidates shortlisted for interview.www.twentytwentyone.com