Job Title

Company DescriptionContract: 6 Month Fixed Term Contract / 37.5 Hours per Week Salary: Circa £23,800 Location: DPD Bristol, Oakwood Drive, Emerson Green, BS16 7LR Days of Work: Monday to Friday and Tuesday to Saturday rotated Hours of Work: 10am - 6pm Join us on our journey to be the UK’s most sustainable delivery company, while ensuring our customers receive a world-class service. You will be part of a busy, fast-paced business with a turnover of nearly £2 billion, offering great benefits and opportunities for career progression. DPD is passionate about creating an environment that is open, ethical, inclusive, and socially responsible. Along with job security and a competitive salary, you’ll receive fantastic benefits from day one, including never working on your birthday again! DPD is a Valuable 500 company and a Disability Confident Employer. Job DescriptionOur Site Manager is looking to recruit an experienced and reliable Customer Services Advisor to strengthen our friendly customer service team, which prioritizes our customers in everything we do. In this role, you will assist both internal and external customers regarding parcel collection or delivery. You will collaborate closely with Drivers, Shift Managers, and Operations Managers to identify issues, proactively solve problems, and take accountability for resolving these issues. Your responsibilities will include: Answering queries related to delivery status and providing Proof of Delivery (POD) Conducting thorough investigations for missing parcels and resolving delivery disputes QualificationsWe’re looking for candidates who: Have proven experience working in a fast-paced customer service environment Possess strong communication skills with a confident telephone manner and ability to build rapport quickly Are polite, professional, and willing to go the extra mile to exceed customer expectations Have excellent administrative skills and are proficient in Microsoft Office Demonstrate high levels of self-motivation and initiative to effectively problem-solve Align with DPD’s core values of Passion, Respect, Honesty, Flexibility, Caring, and Accountability Additional InformationOur benefits include: Holiday trading Enhanced maternity and paternity packages Free life assurance (4x salary) upon joining the pension scheme Free onsite parking Health kiosks at every location Discounted shopping at hundreds of retailers, including up to 5% off supermarket shopping Milestone days off to celebrate with family and friends Support for eye tests and glasses for employees who use screens regularly Joining DPD offers more than a job; it’s a career with growth and promotion opportunities. If you share our values and can help us deliver on our promises, apply today.#J-18808-Ljbffr