Job Title

Location:Birkenhead Contract:Variable hours (Seasonal) Hourly pay:£12.50We are seeking a dedicated and flexible individual to join our team in Birkenhead within the Port Operations department on an ad-hoc basis to assist with managing high passenger volumes during peak season.The successful candidate will support busy periods, ensuring smooth operations and excellent service. This temporary role offers flexible scheduling, ideal for those looking to contribute during a high-demand period.Do you care deeply, genuinely and passionately about customer support? The Port Operations Team is composed of customer-focused individuals working across all aspects of customer service. We are currently looking for someone to join us in Birkenhead.Your main task will be to assist with the smooth transportation of passengers and vehicles to and from vessels, ensuring a pleasurable experience by providing high standards of customer service to all guests.Some of your key responsibilities:Deliver excellent customer service to facilitate passenger and freight check-in at the port.Communicate accurately and promptly both internally and externally; liaise effectively with other departments and ports.Perform accurate and efficient check-in procedures, utilizing in-house Freight & Travel reservation systems.Record and securely handle all cash received, in accordance with company policies.What you will experience At Stena Line, we believe everything is connected. We enable businesses and societies to grow by bringing people and goods together. We are on an exciting journey driven by technology and digital innovation, developing our business to create meaningful outcomes for our customers.Who you are At Stena Line, personality matters as much as skills. We are looking for someone approachable, warm, friendly, with an open and positive attitude. You will be supportive and helpful with customers and colleagues, and adaptable to any situation.Qualifications:Minimum of 2 years’ customer service experience, ideally in travel or transport.Proficient in Microsoft Office; quick to learn new systems.Strong verbal and written communication skills.Interested? To apply, register your profile and submit your application in English by May 29, 2025. Please note, due to GDPR, applications via email or postal service are not accepted.For questions about the recruitment process, contact Phil Howarth, Talent Acquisition Coordinator, at phil.howarth@.We kindly decline offers from recruitment or staffing agencies for this role.About Stena Line As a leader in sustainable shipping, Stena Line operates Europe’s most comprehensive route network, focusing on passenger and freight transportation. We employ over 4,300 people across Scandinavia, the UK, and the Baltics, contributing to our mission. Our journey is driven by technology and digital innovation, aiming to create meaningful outcomes for our customers.We are committed to a sustainable, inclusive, and harassment-free work environment that promotes equality, diversity, and inclusion. We welcome all applicants.Employment:VariableApplication deadline:May 29, 2025#J-18808-Ljbffr