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2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Location: Forth Valley Hospital, Scotland Rate: £16.31 to £20.32 per hour We are recruiting for an Assistant Customer Support Manager to support the delivery of housekeeping and domestic services across a large acute hospital site. This is a hands-on, fast-paced interim opportunity suited to someone with strong operational and leadership experience in healthcare or facilities management. About the Role You will work closely with the Customer Support Manager to ensure consistent service delivery across an 860-bed hospital site. You’ll lead a large team, manage service delivery issues, maintain high customer satisfaction, and provide cover for the Customer Support Manager when required. The role demands a confident communicator who can manage complex operational challenges, HR issues, and tight deadlines. Key Responsibilities • Support delivery of high quality domestic and housekeeping services within agreed KPIs • Manage day to day service operations and deputise for the Customer Support Manager • Handle service issues and customer complaints, including reporting and resolution • Lead and develop Team Leaders and frontline staff, including absence, performance and training • Contribute to strategic planning, budget oversight and policy development • Ensure compliance with COSHH, Food Hygiene, Health and Safety, and national guidelines • Monitor performance standards and drive continuous improvement • Manage audits, inspections and quality checks • Maintain effective communication with internal departments, patients and external partners • Authorise payroll data and support resource planning • Support procurement decisions and monitor material usage and waste • Sit on investigation, grievance and disciplinary panels • Provide regular performance and financial reports to the leadership team Key Requirements • Diploma level education or equivalent experience (degree level desirable) • Intermediate Food Hygiene and NVQ Level 2 in Health and Safety • BICS Trainer and Assessor Certificate • Experience in managing large operational teams, preferably within the NHS or public sector • Strong background in customer care and service delivery • Knowledge of HACCP, COSHH and cleaning compliance standards • Confident managing HR processes including recruitment, absence and disciplinaries • Skilled in Microsoft Office and familiar with CAFM systems Additional Information • You must be able to work flexibly, including extended days or out of hours if needed • Occasional manual handling and frequent walking involved • You will need to manage emotionally challenging situations with sensitivity and professionalism • This role will involve making decisions that affect service plans, HR, and budget priorities This is an ideal interim opportunity for someone with strong leadership skills and operational FM experience in a healthcare setting. Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Seniority levelSeniority level Associate Employment typeEmployment type Contract Job functionJob function Customer Service Industries Hospitals and Health Care Referrals increase your chances of interviewing at Adecco by 2x Sign in to set job alerts for “Customer Service Support Manager” roles.Glasgow City, Scotland, United Kingdom 1 day ago Edinburgh, Scotland, United Kingdom 3 weeks ago Glasgow, Scotland, United Kingdom 1 day ago Glasgow, Scotland, United Kingdom 1 month ago Edinburgh, Scotland, United Kingdom 5 days ago Glasgow, Scotland, United Kingdom 5 days ago Customer Contact Real Time Service ManagerEdinburgh, Scotland, United Kingdom 3 days ago City Of Edinburgh, Scotland, United Kingdom 12 hours ago Edinburgh, Scotland, United Kingdom 3 days ago Angus, Scotland, United Kingdom 2 weeks ago Quality and Training Manager - Customer Service CentreQuality and Training Manager - Customer Service CentreGlasgow, Scotland, United Kingdom 3 weeks ago Edinburgh, Scotland, United Kingdom 1 week ago Stirling, Scotland, United Kingdom 2 weeks ago Midlothian, Scotland, United Kingdom 2 months ago Glasgow, Scotland, United Kingdom 2 weeks ago Livingston, Scotland, United Kingdom 2 days ago Coatbridge, Scotland, United Kingdom 2 weeks ago Brand Home Operations Supervisor (FTC 6mo)Edinburgh, Scotland, United Kingdom 1 week ago Wishaw, Scotland, United Kingdom 2 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr