Job Title

Join to apply for theRestaurant Shift / Floor Managerrole atTim Hortons UK & Ireland Ltd.Get AI-powered advice on this job and more exclusive features.Salary: £12.82 + Bonus SchemeLocation: B2 4EUWant to be part of something incredible? Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!Are you an outgoing individual looking to move into management, with experience in restaurants, quick service, or coffee shops? Tim Hortons is a part of Canada’s fabric with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK, with plans to open hundreds of restaurants over the next 10 years.We prioritize customer satisfaction and are looking for an outgoingRestaurant Shift / Floor Managerto join our team on a permanent basis. In return, you will receive a competitive salary, growth opportunities, and a chance to build a rewarding career.To succeed, you should be a great leader and team player with experience in the Restaurant & Customer Service sector within a fast-paced environment. Excellent communication skills, a focus on customer service, and flexibility to work various shifts (early mornings, evenings, weekends) are essential. If you are passionate about leading a dynamic team, customer satisfaction, and coffee, we want to hear from you.Key ResponsibilitiesCustomer Service:Lead by example, prioritize customers, ensure operational efficiency, and conduct regular store walks.People:Encourage suggestions, provide performance feedback, foster a positive team environment, and manage performance with HR support.Driving Sales:Understand sales trends, merchandise products correctly, coach upselling, and seek continuous improvement.Operations:Monitor KPIs, manage stock and equipment, oversee opening/closing procedures, maintain hygiene and safety standards, and work flexible shifts.Key RequisitesExperience running restaurantsFlexible, disciplined work approachTeamwork and independenceGood numeracy and literacy skillsHigh standards of food hygiene and safetyExperience handling customer complaintsKnowledge of health and safety procedures#J-18808-Ljbffr