Job Title

Do you want to Be A Part of something unique?We are a boutique lifestyle hotel based in the cultural, creative and trendy scene of Shoreditch and we are currently on the hunt for a dynamic and charismatic Front Office ManagerOur team strives to be friendly, supportive and inclusive and we are always looking for people who live and breathe these values.Your role as a Front Office Manager..As a Front Office Manager, you will be managing the Front Office Team to ensure that Team Members are prepared and well informed to deliver Guests an exceptional experience from check-in through check-out. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:Oversee the entire Front Office operation to maintain high standardsEvaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvementEnsure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty schemeMaximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilitiesSet departmental objectives, work schedules, budgets, policies, and proceduresMonitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamworkEnsure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practicesMaintain good communication and working relationships with all hotel departmentsComplete the schedules/rota for Front Office and monitor staffing levels to meet cover business demandsResolve staff performance issues in compliance with company policies and proceduresRecruit, manage, train and develop the Front Office teamConduct annual Appraisals with Team Members and performance reviews.Comply with hotel security, fire regulations and all health and safety legislationHave knowledge of and implement company policy and procedures with regards to FO in order to satisfy internal and external audit requirements. Regularly reviewing and updating Standard Operating Procedures.Act in accordance with policies and procedures when working with front of house equipment and property management systemsYour rewards..28 days holidays increasing with length of serviceDiscounted rates in Hilton hotels with Go Hilton team member and Friends & Family programAccess to Perks at Work with amazing discounts and collection of points on online storesCompany's PensionMeals on duty with e-vouchersDiscounts on F&B outletsAccess to Employee Assistance ProgramLife AssuranceRecommend a Friend SchemeMost importantly: Trainings to get started and continue to grow and loads of opportunities to progressA bit about you..Previous experience in the Front Office within the hotel industryHave full integrityDemonstrating passion and pride in your everyday work·Actively using training products providedBeing a team player in everything you doBeing the owner of your actions and decisionsBeing open and honest at all timesProactively leading the team and communicating priorities to the teamCommunicating openly with team members, supervisors, managers in all departmentsAbout Curio Collection by Hilton HotelsHilton's Curio Collection brand appeals to travellers seeking one-of-a-kind discoveries and authentic experiences. Each Curio Collection by Hilton hotel is part of the destination it calls home — authentically embodying the distinct culture and spirit of the community in which they reside.In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.Looking forward to receiving your application