CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers around the Globe. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 15,000 coworkers, with headquarters across the United States, United Kingdom and Canada.Job SummaryThe role of a Field Services Engineer is to diagnose and repair technical issues on a variety of IT equipment including but not limited to PCs, laptops, tablets, printers, peripherals and point of sales systems at various customer locations around Grantham. Additionally, The Field Services Engineer will be responsible for providing IT Hardware Support, for Installs Moves and Changes across client sites.Base salary between £27,000 to £29,000 (depending on experience), company car, fuel cardOOH is £44/night on call or £308 per week plus OT if called out at 1.5 timesKey responsibilitiesTravel between a wide variety of customer sites to provide IT Support Services to meet contractual requirementsProvide support services for a range of IT equipment including but not limited to PCs, laptops, tablets, printers, peripherals and point of sales systemsPerform on site installations and troubleshooting on a wide range of products in a software or hardware environmentObtain/maintain a set of vendor certifications as required by CDW to perform the roleFollow documented procedures both CDW and client supplied and provide constructive feedback for continuous improvementAlways adhere to safety and electric static discharge (ESD) precautionsComplete all relevant documentation and provide quality updates as required for each site visit in timely manner as set out by CDWParticipate in the on-call rota which includes mornings, evenings and weekends (on call allowances apply)Providing support services into the wider teams within the Integrated Technology Solutions departmentDemonstrate flexibility to work overtime to meet the contractual needs of the client, when necessary. Overtime rates applyThe above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.Qualifications, Skills & ExperienceExperience with installing, troubleshooting, and fixing a variety of hardware devices including end user computing, PCs, laptops, tablets, printer & peripheralsAbility to install and configure software as per customer requirementsHold relevant and current vendor certifications such as Dell, Lenovo, IBM & HPGood all-round understanding of hardware maintenance/break-fixHold a full UK Driving LicenceEssential to obtain/hold UK security clearances such as SC and NPPV3 as required to attend CDWs external and varied customer baseEssential AttributesQuality focused with excellent attention to detailCapable of working independently and remotely on a wide range of productsMethodical and quality-minded with a right-first time approach to all work but able to recognise when to request supportPassionate, professional, with a ‘can-do’ attitude who works on own initiative or as a team towards agreed common goalsResults-oriented with a track record of success for achieving and exceeding goalsPhysical strength and dexterity to carry IT equipment and work in awkward or tight spacesMore about CDW and your career with us:At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes whom you will learn and forge strong relationships with. Bring your best true self — and your best ideas — to CDW. Because diverse perspectives bring forth better problem solving — and better solutions for our customers in a rapidly evolving technology landscape.What we offer:Life AssuranceCompetitive Contributory PensionPrivate Medical InsuranceEnhanced Maternity Pay25 days holiday + bank holidaysOption to buy additional holidayDental InsuranceSeason Ticket Loan + additional perks
Job Title
Field Services Engineer