Job Title

1st Line Support Engineer – Kent – Consultancy - £25,000-£30,000 + Excellent Benefits Overview:An exciting opportunity has arisen with an award-winning IT Managed Service Provider to join as a 1st Line Support Engineer. They are looking for a dynamic and ambitious individual who prides themselves on providing a high level of delivery and expertise in their performance. The successful candidate will have experience working in a fast-paced environment, be able to work to tight deadlines and be confident in offering excellent customer service. Role & Responsibilities:Responding to inbound calls effectivelyLogging customer issues, queries and requests into the internal ticket management systemProviding 1st line Server, Network & Desktop technical supportConducting hardware configurations and software installationsManaging and working to internal and customer SLA's, escalating problems when necessaryCreating and maintaining infrastructure documentation tailored to individual clients needsTaking proactive end-to-end ownership to resolve issues when they ariseManaging client expectations through clear communication Essential Skills & Experience:Active DirectoryMS WindowsOffice 365Customer-facing experienceConfident working to client Service Level Agreements (SLAs)Experience working in a broader service delivery functionAble to confidently support multi-site clientsAn analytical problem solver who can work autonomously Package: Salary up to £30,000Support with CertificationsMany more excellent benefits 1st Line Support Engineer – Kent – Consultancy - £25,000-£30,000 + Excellent Benefits