Job Title

Vehicle Damage AssessorSunderland Salary: £30,000 - £45,000 per yearBonus: Performance-based bonus potentialHours: 40 hours per week, Monday to Friday, 8am5pm (1 hour unpaid break) Are you an experienced Vehicle Damage Assessor looking to take the next step in your career? We are seeking a skilled and motivated professional to join our team at a busy, reputable vehicle repair site in Sunderland . As a Vehicle Damage Assessor, youll play a key role in the repair journeyworking closely with the production team to ensure accurate assessments, exceptional customer service, and efficient repair processes. Key Responsibilities: Prepare computerised estimates using AudatexCommunicate with customers to provide updates and estimated completion timesCompile relevant documentation to support the repair processAccurately record all estimate and repair data in the management systemMonitor vehicle progress through the workshop to ensure timely repairsNegotiate repair estimates with insurance engineers when necessaryLiaise with insurance representatives regarding claims and estimatesIdentify opportunities for additional non-insurance repair workConduct mobile and drive-by assessments where requiredMaintain and secure allocated tools and equipmentProvide support to colleagues when needed to ensure smooth operationWhat We Offer: Competitive salary based on your skills and experiencePerformance-related bonus opportunities33 days annual leave including bank holidays (option to buy or sell up to 5 days)Pension scheme with employer contributionsEmployee discounts on a wide range of products and servicesAccess to wellbeing support, including 24/7 GP servicesCareer development opportunities in a supportive team environmentAbout You: To succeed in this role, youll need: Proven experience in vehicle damage assessment and estimatingProficiency with Audatex estimating softwareStrong communication and negotiation skillsA customer-focused mindset and attention to detailFull UK driving licenceTPBN1_UKTJ