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Join to apply for theFacilities Coordinatorrole atPets at Home 3 days ago Be among the first 25 applicants Join to apply for theFacilities Coordinatorrole atPets at Home Full-time, £25,500 - £27,500 per annumRef: 31622Salary: £25,500 - £27,500 per annumHours: Full-timeContracted Hours: 39Contract Type: PermanentLocation:Chester House, Epsom Ave, Handforth, Cheadle, Greater Manchester, SK9 3RNDescriptionLocation:We welcome applications from those looking for hybrid working, based 3 days in our Handforth office in Cheshire.About The RoleAs part of the wider Facilities Helpdesk team, you will delivering an exceptional service and providing support to all customers in line with the agreed KPI’s, company values and the Facilities Management strategy.You will be using the Expansive CAFM system to provide accurate and timely communications and updates to Vet, Retail and field colleagues as well as providing support with Facilities project rollouts across pet care centres and vets’ standalones.Key ResponsibilitiesStrong focus on delivering excellent customer service to all Vet and Retail Colleagues First line contact for all queries and requests- Manage all incoming reactive maintenance requests from PCC’s and standalones via telephone, e-mail and CAFM system. Liaising and communicating with our Retail & Vets colleagues to build and maintain excellent working relationships, being responsible for the booking and management of contractor attendances Appropriate diagnostic check of work orders to ensure correct response times are assigned to contractors Using the CAFM system to manage and prioritise your workload, following each work order through to a satisfactory conclusion ensuring that updates are communicated to all relevant parties and in-line with agreed KPI’s Processing work order costs in line with KPIs, including correct cost code allocation, supporting with reactive maintenance invoice queries to ensure contractors receive timely payments, processing of Opex and Capex quotes in line with KPIs Act as first line support to customers and contractors to triage and resolve CAFM related issues. Support with equipment & asset management, including dental x-ray, drug safes, washers & dryers, by recording new asset data accurately Supporting the Facilities Helpdesk Manager carrying out regular contractor and costs reviews to ensure the best value is being achieved and new innovations are introduced. Support with Facilities project rollouts across pet care centres and vet’s standalones Any other administration support for the Facilities ManagementExperience And Skills RequiredExperience of Helpdesk Works, customer services delivery and complaint handling Experience of Contractor works schedules and Document controls A sound knowledge of Computer software systems GDPR Trained CAFM system experience or similar system usage and Technical Maintenance experience is desirable Analytical skills Effective communicator all levels Ability to work under own initiatives as well as being a team playerIf you have a keen eye for detail, enjoy scheduling works and liaising with a team of in-house and external engineers, building strong internal and external relationships liaising and communicate with our PPCs and Vet Practices as well as being responsible for the booking and management of contractors, this could be the role you’ve been looking for!Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you.Organisation: Pets at HomeDate Posted: 14-05-2025Expiry Date: 01-06-2025Apply Back to search resultsApply now Seniority levelSeniority level Entry level Employment typeEmployment type Full-time Job functionJob function Management and Manufacturing Industries Retail Referrals increase your chances of interviewing at Pets at Home by 2x Get notified about new Facilities Coordinator jobs inCheadle, England, United Kingdom . 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