Job Title

Customer Service Advisor - 6 Month Fixed Term Contract, Bristol Client:DPD Group UKLocation:Bristol, United KingdomJob Category:Customer ServiceEU work permit required:YesJob Reference:e39c23a65e34Job Views:2Posted:17.05.2025Expiry Date:01.07.2025Job Description Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do.In this role, you will help both internal and external customers regarding the collection or delivery of their parcels.You will work closely with Drivers, Shift Managers, and Operations Managers to identify issues, proactively problem-solve, and take accountability and ownership for resolving these issues.Key Responsibilities:Answer queries related to delivery status and provide Proof of Delivery (POD).Conduct thorough investigations for missing parcels and resolve delivery disputes.Qualifications What we’re looking for:Proven experience in a fast-paced customer service environment.Strong communication skills with a confident telephone manner and ability to build rapport quickly.Polite, professional, and willing to go the extra mile to exceed customer expectations.Excellent administrative skills and proficiency in Microsoft Office.Self-motivated with initiative and effective problem-solving skills.Alignment with DPD’s core values of Passion, Respect, Honesty, Flexibility, Caring, and Accountability.Additional Information Benefits include:Holiday tradingEnhanced maternity and paternity packagesFree life assurance (4x salary) upon joining the pension schemeFree onsite parkingHealth kiosks at all locationsDiscounted shopping from retailers, including up to 5% off supermarket shoppingMilestone days off to celebrate with family and friendsFree eye tests and support with glasses for employees using screens regularlyJoining DPD offers not just a job but a career. We value talent and promote from within, providing numerous development opportunities.If you share our values and aim to deliver exceptional service, apply today!#J-18808-Ljbffr