Job Title

With over 50 years of experience in developing high-quality tools and accessories, our client has built a strong reputation among tradespeople, DIYers and hobbyists alike. Their product range spans precision tools, power solutions, dust management, and sharpening systemsall designed for durability, accuracy, and ease of use. A commitment to exceptional service, innovation, and customer support lies at the heart of everything they do.We are now supporting their search for a proactive and organised Customer Service Co-ordinator to join their dedicated team. This role plays a vital part in ensuring that customers receive timely, professional, and effective supportwhether they are placing an order, reporting an issue, or looking for product guidance.Key ResponsibilitiesManaging customer enquiries and complaints via phone, email, post, social media, and other platformsLogging all incoming issues and complaints in the internal CRM systemLiaising with suppliers and internal departments to ensure efficient issue resolutionProcessing stockist returns and handling faulty product reports dailyOrganising product collections and coordinating with the Despatch departmentOverseeing repairs for items such as worktop jigs and power toolsSupporting Service Agents with information and managing warranty claimsAssisting the Technical and Sales Teams with queries and order processingAdvising end-users, stockists, and internal staff on proper product use and applicationsKey Performance IndicatorsResponding to calls within four rings where possibleResolving customer service issues promptly and professionallyResponding to emails within one working dayProcessing returns, repairs, and collections within defined timeframesProviding up-to-date information to all service agents and stakeholdersEnsuring accuracy and speed in handling repairs, warranty claims, and courier arrangementsThe ideal candidate will:Be confident and professional when dealing with customersCome from a product sales industry as opposed to servicePossess excellent communication and organisational skillsBe able to prioritise tasks and manage time effectivelyDemonstrate strong attention to detailBe capable of meeting deadlines in a fast-paced environmentEnjoy phone-based customer interactionBe a team player who actively contributes to team goalsBe proficient in Microsoft Word and ExcelHold a full, clean driving licenceLocation: Watford (office based)What the Company Offers:A basic salary of 26,000 p.a + monthly discretionary bonuses25 days holiday plus bank holidaysLife assuranceCompany pensionA supportive and collaborative team environmentThe opportunity to work with a trusted, well-established brandA varied and rewarding role within a growing businessPotential for personal and professional developmentContact: Sophie SimmondsReference: SS/93469FootnoteIf your application is successful, we will contact you to discuss the opportunity in more detail, within 48 hours of receiving your application.Due to the overwhelming Application response we receive through various sources should you not hear from us within one week then please assume your application has been unsuccessful.