Job Title

Contact Centre Advisor - Chelmsford Are youcustomer focused, self-motivated and looking for anew challenge? At Group 1 Automotive we are extremely talented and passionate about our customer experience and are looking for someone that shares the same values and passion. We welcome applications from experienced advisors, as well as people with the drive and enthusiasm to learn something new. As a Contact Centre Advisor,you will be part of an organisationthat believes in investing in you and your future. We provide excellent training & development as well as promote internal progression opportunities. What we can offer you Enjoy 33 days of annual leave(including bank holidays) to rest and rechargeInterested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.Save money every day withour exclusive retail discountsDrive a great dealwith discounts on new and used cars, plus servicing offersPlan for the years aheadwith our company pension schemeBalance home and workwith our industry-leading family-friendly policies designed to help you spend more time with the people that matterCommute for lesswith our cycle-to-work schemePrioritise your wellbeingwith dedicated support for you and your family24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easilyMake a differencewith a paid day to volunteer in your communityInvest in your futurewith our company share purchase planEarn financial rewardswhen you refer a friend to join the teamKeep learning and growingwith our training and development opportunities for everyone.Life assurancewith the option to increase coverWere open toflexible workingoptions just askWhat youll do day to day Handling inbound & outbound telephone calls to existing customers (No Cold-Calling)Responding to customer email enquiriesQuickly identifyingthe needs of the customers and guidingtowards the service or product that will best meet their requirementsProvidinga high level of customer service which will allow you to build relationships with our customers to retain businessBeing organised andself-motivated to ensure targets and deadlines are metTo up-sell additional Audi productsHelpful skills and qualifications Dont worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you. Have excellent communication skills and the ability tobuild trust and rapport with customers and colleaguesBe customer focused and passionate about their workHave the ability to prioritise their workload and multi-taskBe IT alliterate with the ability to use multiple systems at onceConfidently work independently and also as part of a teamHave a keen eye for detailTo be our voice, communicating and focusing on customers whilst delivering the best possible knowledge and prospectsAbility to problem solve and think on theirfeetWe value diversity and believe it strengthens our team. If you dont meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply. Be part of something big Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you dont need to love cars to work with us- just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. Our Values At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do. Respect - Integrity - Transparency - Teamwork Professionalism These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.TPBN1_UKTJ