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Job Title: Contracts Manager / Job SchedulerReady to apply Before you do, make sure to read all the details pertaining to this job in the description below.Location: Ongar, EssexSalary: 28,000 30,000 (plus on-call bonus of 125 per weekend day)Hours: Monday to Friday, 08:00 17:00On-Call: 1 evening per week and 1 weekend day per monthOffice Ratio: 100% office-basedJob Type: Full-time, PermanentAbout the Role:United Drains is a specialist plumbing and drainage company based in Ongar, Essex, servicing the South of England. Due to continued expansion, we are seeking a motivated and detail-oriented Scheduler / Contracts Manager to join our professional and friendly control team.This role is ideal for someone with experience in the drainage, plumbing, or construction industry, who thrives in a fast-paced, client-focused environment and is looking for long-term career progression.Key Responsibilities:Manage a portfolio of high-end, key commercial clientsConduct monthly review meetings with clientsEnsure service levels and KPIs are consistently metManage a team of plumbing and drainage engineersHandle a high volume of inbound and outbound callsDispatch jobs and liaise with engineers throughout the dayDeliver exceptional, personalised customer serviceHandle customer queries promptly and professionallyMonitor job progress and update clients accordinglyLog all activity accurately on the company CRM systemProvide out-of-hours support one week per month (bonus paid)Essential Requirements:Proven experience in account management or contracts managementIndustry knowledge of drainage, plumbing or constructionStrong communication and interpersonal skillsExcellent customer service background, including high call volumes and job dispatchingAbility to remain calm, professional, and tactful in all situationsProficiency in Microsoft Office (Word, Excel, Outlook)Highly organised with strong attention to detailAble to multitask and prioritise in a busy office environmentSelf-motivated, dependable, and a strong team playerExcellent written and verbal communication skillsConfidentiality and professionalism at all timesStrong references requiredWhat We Offer:Competitive salary with opportunity to earn moreBonus for weekend on-call cover20 days annual leave plus public holidaysCompany pension schemeFree on-site parkingCasual dress codeCompany eventsExcellent career development prospectsIf youre a proactive and experienced scheduler or contracts manager with a customer-first attitude, apply now to join a growing company with a strong reputation in the commercial drainage and plumbing industry.TPBN1_UKTJ